Documentation Index
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Elation Billing

Overview

Getting Started

Overview
Elation Billing FAQs
Fees Associated with Elation Billing
Getting to Know The Software
Refresh the Billing Software
User Roles

Setup & Configuration

Overview
12 Diagnosis Code Support
Add New Provider
Add or Edit a Service Location
Add/Update a Fee Schedule
Adding a Medicare Type Code
Collaborative Billing Fields
Enrolling - Claims, ERA & Real-Time Eligibility
Practice Settings - Setup and Overview
Set Claim Defaults on Superbill

Claims Management

Overview
Adding an NDC
Claim History
Claims Queue
Filing a Claim
Filing a Claim (VIDEO)
Filing a Corrected Claim
How Elation Billing Corresponds to the HCFA 1500
Print a Claim
Using the Claims Manager
Using the Worklist
VIDEO - Filing a Claim
VIDEO - Using the Worklist

ERA Payments, Rejections & Denials

Overview
Generating & submitting claim appeals
Clearing Out a Payment
Common claim rejections and denials
How to locate an ERA from a Patient's record
Managing Denials in Elation Billing
Monitoring for Downcoded Claims
Posting a Capitation Payment
Recording & posting a payment in Elation Billing
Posting Voided, Reversed, or Updated Payments
VIDEO - Auto Posting ERAs
VIDEO - Manual Payment Posting
Viewing ERAs and Auto-Posting

Patient Payments & Statements

Overview
Activate Online Payments
Activating Legacy Payment Workflow
Add Notes to Patient, Claim, or Statements
Applying Patient Payments - Apply Feature
Billing Guide- Recording payments from patients
Intro to the Patient Payment Workflow Update
Manually Applying a Patient Payment
Negative Balances
Patient Payment Receipts
Patient Payments - Stripe Connection Issues
Patient Payments Guide - FAQs
Patient Payments Guide - 1099 Form (Stripe)
Patient Payments Guide - Secure Digital Collection
Patient Payments Guide - Stripe activation & connection
Patient Payments Guide - ACH Transactions
Patient, Claim, and Payment Files
Payment Plans
Processing Virtual Card Insurance Payments
Sending Statements
Transferring Patient Balances From Prior PMS
Troubleshooting patient payments & membership issues
Viewing and Printing Statements
What Delivery Charges for Patient Statements?

EHR + Billing Workflows

Overview
Elation EHR + Billing - Collect Payment in Elation Billing
Elation EHR + Billing - Cannot Send Claims From Home
Elation EHR + Billing - Collect Payment in the EHR
Elation EHR + Billing - Manual Payment in Elation Billing
Elation EHR + Billing - Integrated Refunds
Elation EHR + Billing - Self Pay Patients
Saving a Credit Card in the EHR

Insurance Eligibility

Overview
Running Eligibility
Running Eligibility (VIDEO)
Troubleshoot Eligibility
VIDEO - Running Eligibility

Patient Management

Overview
Add a New Patient
Add an Alert
Add or Edit Authorizations/Referrals
Add or Edit Patient Insurance
Removing a Patient
Using the Document Center

Reporting

Overview
Denials Reporting
⚡️Lightning Insights
⚡️Lightning Reports

Troubleshooting & FAQs

Overview
Change Healthcare Outage
Claim Line Can't Be Deleted
How Elation Billing Corresponds to the HCFA 1500
How to Access & Print CMS-1500 in Elation Billing
How to Create Insurance-Filtered Patient Roster
How to locate an ERA from a Patient's record
How to Locate or Verify Payer ID for Claims
How to Manage Patient Credits & Overpayments
How to Resolve Medicare Claim Errors & NPI Enrollment
Text/Email Bot
What Delivery Charges for Patient Statements?
What To Do: Claims & Superbill Discrepancies
How to Bill Zero Dollar Claims

Billing in the EHR

Overview

EHR Login
System Status
Elation University
Contact Support

Elation Help Center home page

EHR Login
System Status
Elation University
Contact Support
Contact Support

Elation Billing

Hosted Database

Patient Passport

Elation Billing

Hosted Database

Patient Passport

ERA Payments, Rejections & Denials

VIDEO - Manual Payment Posting

Video walkthrough on manual payment posting

Watch this video for a walkthrough on manual payment posting. Watch in full screen mode for the best viewing experience.

Related Articles

Posting a Payment in Elation Billing
Manually Applying a Patient Payment

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Viewing ERAs and Auto-Posting

Learn how to view Electronic Remittance Advice (ERA) and auto-post payments in Elation Billing

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EHR Elation Billing Note Assist (AI)

Resources

API Reference FHIR API Hosted Database

Company

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