Overview
What is an ACH payment?
An ACH payment is a payment transaction made with the patient’s bank account. For Elation, the ACH payment option can be selected when the patient completes a Payment Request or fills out payment details for membership plan enrollment.What are the benefits of offering this payment method?
- Offers patients flexible payment options
- Can lower the practice’s transaction costs compared to credit cards
- Can reduces failed charges since bank accounts don’t expire like credit cards
What fees are associated with ACH transactions?
Practices will be responsible for paying Elation a 1% + 5) fee per ACH transaction.Workflow Instructions
Patients can choose to pay with their bank account when completing a Patient Payment Request or paying a Membership fee. If needed, refer to the links below to:- Learn how to send a one-time Payment Request to a patient
- NOTE: To allow the patient to pay with their bank account, leave the Payment Method toggled to Credit/Debit and Payment Option set to Send patient a request when creating a payment request.
- Learn how to enroll a patient in a membership plan
- Learn how patients can self-enroll in a membership plan
Selecting ACH as the payment method
| 1 | As the patient, locate the delivered email or text and open the payment request page or enrollment page. |
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| 2 | Fill out the fields in the Billing Info section. |
| 3 | Click the US bank account button. In the search field , type the name of your bank to search for it. Once found, click on the corresponding button for your bank . |
| 4 | In a pop-up window, you’ll be shown a message that Elation uses Stripe to facilitate these transactions. Click Agree and continue . |
| 5 | Enter your online banking username and password to connect to your bank account. For example, if you bank with Wells Fargo, enter the username and password that you’d typically use to log into your account on the Wells Fargo website. |
| 6 | Once the log-in is successful, select the specific account that your payment will be withdrawn from. Click Connect account. |
| 7 | Once you see the Success screen, click Back to Elation Health, Inc . |
| 8 | Confirm that the correct account shows up under the Bank account section. |
| 9 | Click the blue Pay button. |
If you’re unable to find your bank or are unable to complete the log-in workflow above, you can use the “manual entry” method.
With this option, you’ll type in your account and routing numbers. Afterwards, you’ll receive an email from Stripe with mandatory instructions around micro-deposits. Until you complete the mandatory steps from the email, your payment to your Elation provider will not be considered complete.
Because of the extra steps and potential delays involved with the manual workflow, we advise using the main “log-in workflow”.