Overview
Elation customers using the Stripe Integration to collect patient payments will automatically receive a 1099 tax form from Stripe via email by January 31st each year for the previous tax year. The 1099 will be sent to the email address associated with the Stripe account. To ensure you receive an accurate 1099, review your Stripe account details by December 15th and update your account details as necessary.
To review Stripe account details:
| 1 | Sign in to your Stripe Dashboard in Elation via Settings → Patient Payments . |
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| 2 | Click Account → Business Details . |
Whenever you update your business details in Stripe, email a copy of the updated W9 to Elation via the Contact Support form so we can update the 1099 filed on your behalf.
Who issues the 1099?
Stripe issues the 1099 tax form for payments collected through Elation Patient Payments—not Elation. Stripe is the payment processor and is responsible for tax reporting on funds paid out to your practice.
When will I receive my 1099?
Stripe sends 1099 tax forms via email by January 31st each year for the previous tax year. The 1099 is sent to the email address associated with your Stripe account.
Where can I find my 1099?
| 1 | Check the email inbox associated with your Stripe account (including junk, spam, and trash folders). |
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| 2 | Access your Stripe Dashboard directly: Go to Settings → Patient Payments in Elation. • Click Go to Stripe account. • Navigate to your tax documents within the Stripe Dashboard. |
Why might I not receive a 1099?
Stripe follows IRS reporting thresholds for issuing 1099-K forms. If your practice’s total payment volume through Stripe did not meet the IRS threshold for the tax year, Stripe may not issue a 1099. Contact Stripe directly to confirm your eligibility and threshold status.
Frequently Asked Questions
I did not receive a 1099 tax form from Elation. Why?
Stripe—not Elation—issues 1099 tax forms for Patient Payments. If you did not receive a 1099:
| 1 | Check your email: The 1099 is sent to the email address tied to your Stripe account. Check your junk, spam, and trash folders. |
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| 2 | Verify the threshold: Stripe follows IRS reporting requirements. If your total payment volume did not meet the IRS threshold for the tax year, a 1099 may not be issued. |
| 3 | Contact Stripe: If you believe you should have received a 1099 or need a copy, contact Stripe directly: Stripe Support Chat • Stripe Support Call |
I received a 1099 but it has my name on it instead of my business name. How do I correct this?
The 1099 is tied to the account type you selected when registering for a Stripe account through Elation. If the name on the 1099 is inaccurate, follow the instructions below to update your Stripe account type.
How do I update my Stripe account type to a Business or Non-profit entity?
To update your Stripe account type to Business or Non-profit, you must reach out to Stripe using the following instructions:
| 1 | Sign in to your Stripe Dashboard in Elation via Settings → Patient Payments . |
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| 2 | In the Dashboard, locate the ? speech bubble icon in the top right corner and click it. |
| 3 | Select the option to contact Stripe’s Support team. Alternatively, you can use the following direct links: |
| 4 | Paste the following message into the chat box: Hello Stripe Team, I hope you’re well. I am writing to request that my Express account be updated to a ___________ Entity. Please see the details below for your reference: |
| 5 | Once the update is made (typically within 24 hours), you will receive an email from Stripe confirming that your account has been updated. |
| 6 | After receiving confirmation, log back into your Stripe Dashboard and review your Business details to ensure all information is accurate. If necessary, update your EIN or any other relevant details. |
| 7 | Afterwards, contact Elation Support to notify us of your updated account details and send us a copy of your updated W9 and we will file a new 1099 for you. |
| 8 | Afterwards Stripe will email you the updated 1099. |
I received a 1099 but it has my social security number instead of my EIN. How do I correct this?
The 1099 is tied to the information you entered in your account when registering for a Stripe account through Elation. If any details on the account are inaccurate, follow the instructions below to update your Stripe account details.
| 1 | Sign in to your Stripe Dashboard in Elation via Settings → Patient Payments . |
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| 2 | Click Account → Business Details . |
| 3 | Edit any information as needed. |
| 4 | Afterwards, contact Elation Support to notify us of your updated account details and send us a copy of your updated W9 and we will file a new 1099 for you. |
| 5 | Afterwards Stripe will email you the updated 1099. |
When should I contact Stripe vs. Elation?
| Question | Contact |
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| 1099 not received or need a copy | Stripe |
| 1099 has incorrect name, SSN, or EIN | Stripe (to update account type), then notify Elation Support with updated W9 |
| Questions about payment thresholds for 1099 | Stripe |
| Questions about payout amounts or transaction fees | Elation Support |
| Unable to access Stripe Dashboard from Elation | Elation Support |
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