Posting Voided, Reversed, or Updated Payments

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Overview

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Voided or Reversed Payments

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Due to Resubmission

1. Navigate - Go to the claim’s original Payment.
2. View Details - On the Superbill(s) that have been rescinded, select Detail.
3. Change Bill To - If settled, change from Settled to Primary Insurance to prevent $NaN values.
4. Clear Fields - Empty all Allowed, Adjusted, Interest, and Patient Responsibility fields.
5. Set Payment to $0** - Change the Payment amount to **$0 (not blank) to maintain the link in Financial Transactions.
6. Edit the Payment - Click EDIT.
7. Add to Ignored - Add the Total Voided Amount to Ignored.
8. Save Edits.
9. Leave Notes - Add Claim Note and Payment Note explaining the Ignored Amount.
10. Save the Payment.
11. Remove from Queue - Remove claims from the Queue unless you intend to resubmit.
12. Post Updated Payment - Post the new payment as usual.

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Updated Payments

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Payer Update

1. Navigate - Go to the claim’s original Payment.
2. View Details - Select Detail on the affected Superbill(s).
3. Change Bill To - If settled, change from Settled to Primary Insurance.
4. Update Allowed Amount - On the original payment, update the claim’s Allowed amount to the new value.
5. Leave Notes - Add Claim Note and Payment Note.
6. Save the Original Payment.
7. Create New Payment - Create a new Payment following normal posting process.
8. Add the Claim - Add the updated claim to this new Payment.
9. Apply the Difference - Apply the difference between old and new payments (e.g., if original was $100 and now$125, enter $25).
10. Leave Notes - Document the nature of the update.
11. Save the New Payment.

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Related Articles

• Posting a Payment in Elation Billing
• Negative Balances
• Clearing Out a Payment