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This article explains why claims may fail to send to Elation Billing from the EHR Billing Home and how to resolve the issue.

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Overview

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Why Claims Won’t Send to PMS

When attempting to send claims to PMS, either individually or in bulk, some claims either respond back with an error code or don’t get sent at all. The most common reasons for this error are:
  • The affected notes were signed prior to your Go Live with Elation Billing
  • The setting “Delayed Bills” was not turned on in the EHR during that time
These two items combined will cause an ERROR message when attempting to send those claims to Elation Billing.

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Workflow Instructions

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Bypassing the Error

These steps can only be done by an Authorized Delegate with permissions to “Edit Signed Bills”. See User Accounts Guide - Utilizing Authorized Staff Delegates for more information.
  1. Open Actions Menu - On the affected bill in the Billing Home, click on the Actions icon (three dots to the left of the claim […]).
  2. Open the Bill - Select Open Bill. If this is grayed out, see the note above about Authorized Delegates.
  3. Update and Save - Update anything on the bill if necessary; otherwise, you can immediately save and close the bill.
  4. Resend to PMS - This will now allow you to resend this note to PMS.