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This article explains how to navigate, use, and bill claims from the Claims Queue in Elation Billing.

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Overview

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What is the Claims Queue?

The Claims Queue is where your claims land after designating where they’ll be billed. It serves as the last stop for claims before they’re sent out to their payer(s).

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Why is the Claims Queue important?

The Claims Queue allows you to review claims before submission, make last-minute edits, remove claims that aren’t ready, and batch-submit claims to payers efficiently.

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Workflow Instructions

There are two ways to reach the Claims Queue:
  1. From the Billing dropdown menu - Select Claims Queue from the Billing menu. Billing menu with "Claims Queue" highlighted, showing options: New Superbill, Superbills, Claims Manager, and Claims Queue
  2. From the Bill Now button - Click Bill Now, then select See Queue. Top navigation bar showing the green "Bill Now" button, which is clicked to access the Claims Queue via "See Queue" "Lighting Bill" confirmation popup showing 0 claims in the Queue, with Cancel, See Queue, and Bill Now buttons.

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Using the Claims Queue

Once you are in the Queue, you can see the claims that have been designated for sending to their respective payer(s). Claim Queue table showing three claims with columns for Claim #, Name, Date, Payer, Priority, and Paper (Print/Tags buttons). The "Remove Selected From Queue" button appears above the list.
  1. View a Claim - Click the blue Claim # to open the claim in a new tab.
  2. Remove Claims from Queue - Click anywhere within the claim’s row (that isn’t a button) to select it, then select Remove Selected From Queue.
To select multiple claims for removal, hold Ctrl (Windows) or Command (Mac) when clicking rows.
  1. Print for Paper Billing - Click PRINT to generate a claim form, mark the claim as Billed, and remove it from the Queue.
If the 1500 form is not appearing, make sure it hasn’t been caught by your popup blocker.
Paper Billing dialog with "With Claim Form" selected, which generates a Red CMS 1500. Options include "Without Claim Form" for printing on blank CMS 1500.
  1. Manage Tags - Click TAGS to update the tags on a claim. By default, any claim in the Queue will be tagged “Queued”.
If a claim’s Worklist Status is changed to Yes, it will be automatically removed from the Queue once this status is saved.
Add Worklist / Tags dialog showing Worklist Status set to "No" and the QUEUED tag checkbox selected among available System Claim Tags.

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Billing the Queue

  1. Submit Claims - When you are ready to send your Queue off to the payer(s), click the Bill Now button, then click Bill Now in the popup that appears.
  2. Automatic Tag Update - Billing claims will automatically change their Tag from Queued to Billed.
  3. Claim Transmission - At this stage, the claims will be sent to the clearinghouse, where they’ll be routed to the payer.