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Slot capacity sets how many patients a single slot of an appointment type can hold. Use it for appointment types where several patients share one time, such as group visits.
Premium Scheduling is a product for Premium EHR customers only. If you are interested in upgrading to the Premium EHR subscription to use this feature, click the I need help button to notify Elation and a member of the Elation Team will reach out to assist you. If you have Premium EHR and Slot capacity does not appear in your appointment types, click I need help > Contact Elation Support.
Premium Scheduling is currently in early access and is only available to a select number of practices.

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Set slot capacity

1

Open Appointment Types

Go to Settings > Calendar & Booking and select Appointment Types.
2

Open the appointment type

Select the appointment type you want to change, or create a new one.
3

Go to Slot capacity

Select Slot capacity in the left-hand navigation.
4

Enter Patients per slot

Enter the number of patients one slot can hold. The default is 1, which means no overbooking. Enter a higher whole number to allow multiple patients in the same slot.
5

Save

Save the appointment type.
Edit appointment type dialog on the Slot capacity section, with Patients per slot set to 5 Existing appointment types start at 1, so nothing changes until you raise the number.

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How slot capacity affects scheduling

  • Find Open Slots: A slot that still has room stays in the results and shows how many seats are left, such as 2 seats left. A slot that is full no longer appears. In a multi-encounter visit, seats left appear next to each encounter’s time.
  • Patient Booking Site: A slot that can hold more than one patient continues to appear on the Booking Site until all of its spots are filled.
  • Booking: Elation checks the limit when you save the appointment. If the slot filled while you were booking, Elation does not save the appointment, and you can pick another time.

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Frequently Asked Questions

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What is the difference between slot capacity and overbooking?

Slot capacity is a limit you set per appointment type, and Elation enforces it. Overbooking from the Calendar is a manual choice by a scheduler. See Managing cancellations, no-shows, overbooking, and recalls.

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Does slot capacity apply to every provider?

It applies to the appointment type, so it applies to every provider who offers that type.