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This article explains how to use the waiting room feature in Elation Billing for Legacy practices.

Overview

Elation EHR + Billing Practices will use the EHR Calendar instead of the Elation Billing Calendar. This article applies to Legacy practices only.

Workflow Instructions

Accessing the Waiting Room

  1. Navigate - Click on the Appointment Calendar option under the Patients drop-down menu.
  2. Open Waiting Room - Click on Waiting Room. April 2022 calendar view with the Waiting Room button highlighted in red on the right sidebar, indicating where to click to open the Waiting Room.
  3. Take Action - Manage your waiting room appointments. Waiting Room showing patient IVERSON, A at 10:00 am with CA Medicare North insurance. Actions panel displays Elig and Auth as pending (yellow icons), Paid and Bill as uncompleted (blue + icons), and Status set to Booked.

Available Actions

Run Eligibility

The status icon is displayed based on eligibility ran from the start of the month up until the appointment date. Click the icon to run eligibility.

Authorization

Does this appointment need pre-auth/referral? Click the icon to mark as No Auth Needed or choose an Auth to attach to this visit (Auth will be attached when you capture charges). Does this patient have a copay? Click the icon to mark as No Payment Needed or choose to record a payment or take a new credit card.

Bill

Do this last. Click the icon to mark as No Charges or choose to capture charges, which will create a new superbill automatically. All that’s left is to add CPT and DX Codes and Lightning Bill.
Superbill will be added to the worklist with tag “Biller Review”.

Status

Change the appointment status: Booked, Check-In, Check-Out, Canceled, No Show.

Reviewing the Waiting Room

Are all the indicators showing correctly? Were all the charges captured? You can also look days ahead in the waiting room to check eligibility in advance.