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What is the Office Message feature?

Elation’s Office Message feature allows you to send messages about specific patients to anyone who has a user account for your EHR. Recipients of Office Messages can easily track and reply to messages on their Elation Practice Home page. Another great use case for the Office Message feature is you can set reminders for yourself, your colleagues and/or your staff to follow up on action items. Some common use cases for reminders include:
  • keeping track of patient due dates for specific exams or procedures (ex. annual wellness exams, well women’s exams, etc)
  • keeping track of patient care plan follow up (ex. checking on blood pressure readings taken at home, checking on status of sutures, etc)
  • keeping track of office tasks and responsibilities
Click here to learn more about the other users of the Office Message feature .

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Using Office Messages for reminders

Entering a date in the Pd box will allow you to send the message at a later date. The message will be sent at 12:00am on the date selected.
  • You can enter a relative date, for example ‘1 week’ or ‘1 month’ into the Pd field and Elation will automatically calculate the date for you.
Post Dated Office Message.png

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Viewing Office Message reminders before the scheduled delivery date

Office Messages that are scheduled to be delivered on a future date will sit at the top of the patient’s chart in the ‘Outstanding Items’ section until the set date. You will see the date of delivery at the top of the Office Message. Office Message as Reminder in Outstanding Items.png

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Viewing Office Message reminders on the scheduled delivery date

Once the scheduled delivery date arrives, the Office Message be moved to the ‘Requiring Action’ section of the patient’s chart and ‘Office Messages’ inbox in the Practice Home Requiring Action Queues for the listed recipients.

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Frequently Asked Questions

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Can I change the delivery date of the reminder?

No, delivery dates cannot be changed once the Office Message is sent. You can delete the message and create a new one with a new delivery date.

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Can I adjust the time of delivery for any of the date options?

No, the time of delivery cannot be adjusted.

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I no longer want the reminder to be sent on a future date. I want the recipient to see the Office Message immediately. What should I do?

If you want the recipients to see the Office Message immediately, you will need to copy the contents of the reminder to a new Office Message and then send the new Office Message. Afterwards you can delete the old reminder. Next Step Send someone a reminder to follow up on a task at a future time! Related Articles