- Add lab vendors
- Customize lab vendor details
- Track the status of a lab interface set-up
- Troubleshooting a lab interface that stopped working
- Delete lab vendors
- Specify a default lab vendor for your practice
Overview
What are the different types of lab vendor interfaces that Elation supports?
The three types of lab vendor interfaces are listed in the table below. Click on corresponding links for specific workflows as needed.Workflow Guides
1. Request a lab interface
To request a lab interface, click I need help -> Contact Elation Support and send Elation the following information (with the exception of Genova Diagnostics):- The name of the lab vendor you want to interface with
- Your lab account number for that lab vendor
- The full name of your lab representative for that lab vendor
- The email address of your lab representative for that lab vendor
Special instructions for Quest Diagnostics
Also include the Zip Code associated with your Quest account when requesting a lab interface with Elation.Special instructions for Genova Diagnostics
Follow these instructions to submit an interface request with Genova Diagnostics:- Login to your myGDX (Genova Diagnostics) account via this link: https://www.gdx.net/mygdx/login
- Click Account Settings.
- Click Update EHR Preferences.
- Find ‘Elation Health’ under EHR Provider.
- Check off the Ordering Interface and Results Interface boxes
- Click Add.
2. Manage lab vendors in Elation
Add lab vendors
To add a lab vendor to your Lab Order Form:Customize lab vendor details
To customize the details of lab vendors in your lab vendor list:Track the status of a lab interface set-up
To track the status of a lab interface set-up:Troubleshooting a lab interface that stopped working
If a lab interface that was previously working has stopped functioning, follow these steps to diagnose and resolve the issue. Common issues include:- A lab vendor you previously ordered from no longer appears as an electronic destination.
- Electronic results from a vendor have stopped arriving.
Step 1 – Check your lab vendor settings
| 1 | Click on your email address in the upper righthand corner of Elation. |
|---|---|
| 2 | Go to Settings -> Labs. |
| 3 | Verify the vendor is still listed in your lab vendor list. |
| 4 | Check the Electronic Ordering and Electronic Results fields to confirm the interface type (unidirectional or bidirectional) and current status.  The status should show Live if the interface is active and data can be transmitted. Other statuses—such as Blocked - lab needs paperwork, Pending testing, or Set Up—indicate the interface is not currently operational. |
Step 2 – Validate your account with the lab
Contact your lab vendor directly to confirm:- Your account is still active.
- Your account is correctly associated with Elation for electronic ordering or results delivery.
Step 3 – Contact Elation Support
If the vendor is missing from your list, the interface status looks incorrect, or you have confirmed your lab-side account is active but the issue persists, contact Elation Support. Click I need help -> Contact Elation Support and include the following information:- Practice name
- Vendor name
- Lab account number
- Lab representative contact information (if applicable)
- One or two examples of recent orders or reports that failed or did not transmit as expected (include order IDs, Patient IDs and dates)
Delete lab vendors
To delete a lab vendor from your lab vendor list:
Deleted lab vendors will no longer appear in your Lab Order Form.
Specify a default lab vendor for your practice
To set a default lab vendor that will automatically populate when any member of your practice creates a new lab order:3. Complete training
Some vendors, such as Labcorp, require everyone in the practice to complete training prior to enabling a lab interface. Click here to watch the Labcorp training video.Frequently Asked Questions
I do not see an interface for the lab I work with. Can Elation build a new lab interface with that lab?
To request a lab interface build with Elation, click I need help-> Contact Elation Support and send us the following information:- The name of the vendor.
- The name and email address of your contact at the vendor.