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Recommendation Overview

Elation recommends using specific devices and browsers and keeping your device operating system and web browsers up to date to ensure the Elation EHR application operates efficiently and as intended for your practice.

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Device Configuration

Elation EHR works best on a computer device that has at least a 13 inch screen. Elation recommends using Google Chrome or Mozilla Firefox as your computer’s web browser when using Elation EHR. Using these browsers ensures that you will have the best user experience with Elation EHR as our engineers test and design on those browsers. Using other browsers can cause irregular behavior within Elation EHR.

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Staying Updated

Keeping your device operating system and web browsers fully updated will help ensure that Elation EHR works as intended and also keeps your Elation account secure. We recommend checking for these updates routinely and often, and updating when the update is available.
Setting up automatic updates and update notifications on your device can help make sure you don’t miss opportunities for updating your browsers and device. Updating device operating system: Update macOS on MacUpdate Windows Updating browsers: Update Google ChromeUpdate Mozilla Firefox

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Importance of following the recommendations

It is very important to follow the recommendations detailed above to ensure your experience using Elation EHR is the best it can be. Staying up to date keeps your account as secure as possible. For more information on keeping your account secure, please reference the User Accounts Guide- Best practices for keeping your Elation account secure .

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Frequently Asked Questions

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Elation EHR is showing irregular or not expected behavior, what should I try?

If you are experiencing irregular or not expected behavior, we recommend trying to clear your cache/cookies on your web browser, in addition to our standard recommendations. Irregular behavior can be a result of old, saved data affecting your browser.

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Can I use Safari or Microsoft Edge as a web browser when using Elation EHR?

Our engineers test and design Elation EHR to work best on the computer version of Google Chrome and Mozilla Firefox. We expect Elation to work on Safari and Microsoft Edge, but cannot guarantee that it will work flawlessly.

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Can I use Internet Explorer as a web browser when using Elation EHR?

Elation EHR does work with Internet Explorer, but we recommend Google Chrome or Mozilla Firefox for the best experience. If you run into irregular behavior in Internet Explorer, such as pop-up boxes or windows displaying at the wrong size, switching to Chrome or Firefox typically resolves it.

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Can I use Elation EHR on a tablet or mobile device?

The full EHR is currently not designed for use on a tablet. There are certain functionalities available on our iOS© App Elation Go. We recommend reviewing the following Help Center Article to learn more about Elation Go: Elation Go- The Mobile App for Practices

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How do I update Elation EHR?

Our engineers keep your Elation EHR version up to date for you, so you do not need to look out for manual updates on your end. Copyright © 2023 Apple Inc. All rights reserved.