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What is durable medical equipment?

Durable medical equipment (DME) is equipment and supplies that are ordered by a healthcare provider for a patient for everyday or extended use. Types of DME may include oxygen equipment, wheelchairs, crutches or blood testing strips for diabetics.

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Why is it useful to order durable medical equipment through Elation

It is useful to order durable medical equipment through Elation because you can send the order electronically in Elation to a pharmacy or DME provider. When the DME order is sent as a letter, referral or prescription, the sent order will be documented in the Chronological Record for future reference.

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How to order durable medical equipment through Elation

Durable medical equipment can be electronically ordered by the prescription form sent to a pharmacy, or by an eFax through either a Provider Letter or Referral, which can be printed and given directly to the patient. You can order the DME through pharmacies or DME providers.

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Ordering from a pharmacy

You can order DME through a pharmacy with the same workflow you would use to send a prescription. Please follow the instructions detailed in the Prescription Form Guide- ePrescribing & Ordering Medications for how to order DME from a pharmacy. Screen Shot 2022-12-12 at 10.05.01 AM.png

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Ordering from other DME providers

You can order DME through a Provider Letter or Referral. Please follow the instructions below for how you can order DME through either of these options.
  1. In a patient’s chart, click “Referral” or “Letter” >> “to Provider”
  2. Enter the fax number or email address that you would like to send the order to into the “To” field of the letter
  1. Fill out the appropriate information into the body of the letter
  • You can use letter templates, or a browser extension like TextExpander, to create templates you can use each time you order DME. This feature will help save you time so you do not have to type the same general information each time you create an order. After creating the order in the letter or referral, click “Save as Template” below the message body.Sending a DME order as a Referral allows you to include the Prior Authorization number and Dx Codes in structured fields when you need to include information obtained from the insurance company.
  1. Click “Sign & Send” to send this electronically, or you can click “Sign & More” to choose a printed option if you wish to give the order to your patient directly as a paper copy. The order will be saved to the patient’s Chronological Record as a letter for future reference.
If you routinely order DME for a patient, you can add the DME company to the patient’s Provider List/Care Team in the Clinical Profile so that the specific DME provider for the patient is detailed in the chart.

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Frequently Asked Questions

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How can the DME provider contact my practice if they have questions about the order I sent?

We recommend using a Print Header that includes your practice’s phone number so that the recipient has easily available contact information for your practice directly on the order.

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How can I save a DME provider as a contact in Elation?

You have the option to save the contact information as a contact in the patient’s chart the first time you send a letter or referral to a DME provider in Elation. Selecting the checkbox next to “Add to Provider List” on the letter or referral will save this contact to the patient’s Directory and Provider List/Care Team. Once added, the DME provider will also appear in the Clinical Profile (left hand column of the chart) under Patient’s Provider List . Directory: Screen Shot 2022-12-12 at 10.50.48 AM.png **Clinical Profile: ** Screen Shot 2022-12-12 at 3.55.44 PM.png