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Documentation Index

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For family members and caregivers · 3 min readYou’ll need an invitation email from the patient’s provider’s office before you can get started. If you haven’t received one, contact the practice directly. Practice staff: see Granting Family and Friends Access instead.
Family and friends access lets you view a patient’s health information in Patient Passport using your own login. The patient’s provider’s office controls who gets access and what information is shared — they must send you an invitation before you can register.

Set up your account

Register and verify your access for the first time

Switch between charts

Move between patient charts after you are logged in

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Register your account

You will receive an invitation email from Elation. Click Create Your Account in the email to open the registration page, then create a password and agree to the Terms of Service.
Proxy Registration

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Verify your access

After registering — or the first time you log in after receiving access to a new chart — you will be asked to verify that patient’s date of birth.
Verify DOB Proxy

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Switch between patient charts

Once logged in, select your profile icon in the upper right corner of the header. A Switch patient view menu lists all patient charts you have access to. Select a chart to switch to it. A banner at the top of the page confirms whose information you are viewing whenever you are not viewing your own chart.
Switcher

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What you can see

The practice controls what information is visible to you. Depending on the sharing settings configured when your invitation was sent, you may see a subset of the patient’s clinical information rather than the full chart. Contact the practice if you have questions about what is shared with you.

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Remove access

To remove your access to a patient’s chart, contact the practice and ask them to revoke it.

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Frequently Asked Questions

Yes. A single Patient Passport account can hold access to multiple patient charts. After logging in, use the Switch patient view menu in the header to move between them.
This means another user has already claimed that chart. You can still select I manage their care as a caregiver or guardian. Contact the practice if you believe there is an error.
No. The practice must send you an invitation before you can access a patient’s chart. Contact the patient’s practice to request one.
Contact the practice directly and ask them to send a new invitation.
Access is managed by the practice. Contact the practice for details on how they notify patients about access grants.