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For patients and caregivers · 3 min readYour login still works. This page explains what’s new, what changed, and what stayed the same in the updated Elation Patient Passport.
We’ve updated Elation Patient Passport with a new look and new features. If you’ve used Patient Passport before, your login still works. You do not need to create a new account.

New features

New features and capabilities in Patient Passport

What changed

Updated workflows and experiences

What stayed the same

Everything that stayed the same

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What’s new

Works on any device Patient Passport works on any web browser, including on phones and tablets. Faster login Setting up your account takes less than two minutes. Once you’re signed in, you can use Face ID or Touch ID on your phone instead of typing a password each time. A simpler home screen When you log in, your appointments, messages, and health records are right there on the home screen. Everything is easier to find. Upcoming and past appointments You can see all of your upcoming and past appointments in one place. Depending on your provider’s settings, you may also be able to cancel an upcoming appointment from Patient Passport. One login for multiple family members You can access more than one patient chart with a single login. This is helpful for parents, guardians, and caregivers who manage health records for a family member. Use the Switch patient view menu in the top right corner to move between charts. Your provider’s office must set this up for you. Confirm who you are on first login The first time you log in, you may be asked to confirm your relationship to a patient chart. You will see three options:
  • This is me — the chart belongs to you
  • I manage their care — you are a parent, guardian, or caregiver for this patient
  • Remove this chart — you do not recognize it or do not want access
Language selection You can choose your preferred language in Patient Passport. English and Spanish are supported. Visit summaries After each visit, your provider signs a note and a summary is added to Patient Passport. You can see a list of all your past visit summaries and read the details of each one. Health records and documents You can view and download your health summary, medications, allergies, and vaccines. Any records your provider shares with you, such as lab results or forms, are also here. Send attachments in messages You can attach files to messages you send to your care team, such as photos or forms. Depending on your provider’s settings, you may also be able to start a new message from Patient Passport. Update your account information You can update your password, email address, and phone number from Patient Passport. Select Account Settings in the top right corner of the screen. Update your contact details In the Demographics section, you can update your preferred name, pronouns, gender identity, contact information, and emergency contact. Any changes you make will show up in your chart right away. Your legal name, date of birth, and sex at birth can only be updated by your provider’s office.

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What’s changed

Easier sign-up Creating an account takes less than two minutes. Instead of receiving a code by text message, you will confirm your identity using your date of birth. New invitation email When your provider invites you to Patient Passport, you will get a new-look email from Elation. Just select the link in the email to get started. Access for family members and caregivers Your provider’s office can invite a parent, guardian, or caregiver to view your chart. Contact your provider’s office to request access for a family member or caregiver.

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What’s the same

  • Your login email and password still work. You do not need to sign up again.
  • You can still send and receive secure messages with your provider’s office.
  • Your provider still controls what health information is shared with you.
  • Visit summaries, lab results, and documents are still sent through Patient Letters.

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Need help?

For a full walkthrough of Patient Passport, visit the Patient Passport Guide. If something is not working, see this Frequently Asked Questions article or call your provider’s office.