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For patients and caregiversHave a specific question about the Elation Patient Passport? Use the jump links or common questions below to find your answer. If you don’t find what you need, contact your provider’s office directly.

How do I get access to Patient Passport?

Register for an account if you don’t have one yet or use your existing credentials to log in.

How do I log in?

Use your email and password at app.elationpassport.com.

What can I do in Patient Passport?

Messages, appointments, health records, and more.

Can a caregiver access my chart?

Yes, with an invitation from your provider’s office.
Jump to a section: Getting started · Logging in · Using Patient Passport · Your account · Family and caregiver access · Records from multiple providers · Privacy and security

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Getting started

No. If you already have a Patient Passport account, your login email and password still work. You do not need to sign up again.
If you don’t have an account yet, then your provider’s office sends you an invitation by email. Click the link in the email to get started. If you have not received an invitation, contact your provider’s office and ask them to send one.The invitation email comes from a do-not-reply address — do not reply to it. If you have questions or need a new invitation, contact your provider’s office directly.
It takes less than two minutes. You will:
  1. Select the link in your invitation email
  2. Create an account with your email address and a password
  3. Confirm your identity using your date of birth
  4. You’re in
Check your spam or junk folder first. If it is not there, contact your provider’s office to confirm the email address they have on file, and they can resend the invitation.
These are two separate tools:
  • Patient Passport (app.elationpassport.com) is your secure health portal — for messaging your care team, viewing visit summaries, accessing your health records, and managing your account.
  • The booking site is a separate page where you can request or schedule appointments online. Your provider’s office may share a link to it directly.
Your Patient Passport login and the booking site are separate. If you have trouble with one, it does not affect the other.

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Logging in

To login, go to https://app.elationpassport.com and enter your email address and password.If you are using the Elation Passport app on iPhone, you can also use Face ID or Touch ID. On Android, you can use fingerprint authentication. Enable biometric login from your device settings after your first login.
Select Forgot Password on the login screen. A reset link will be sent to your email address. Use it right away as it expires quickly. If you do not receive the email, check your spam or junk folder first. If the email is not there, contact Elation Support directly at https://app.elationpassport.com/support/?persona=passport_user.
Contact your provider’s office. They can confirm your email address is correct and resend access from your chart.
If you did not receive your invitation email, check your spam or junk folder first. If the email is not there, contact your provider’s office — they can send you a fresh invitation. If you are still unable to receive the invitation email, contact Elation Support directly at https://app.elationpassport.com/support/?persona=passport_user.If you did not receive your password reset email check your spam or junk folder first. If the email is not there, contact Elation Support directly at https://app.elationpassport.com/support/?persona=passport_user.
Your session lasts until you log out or there have been two hours of no activity. After two hours of inactivity, you will be taken back to the login screen.

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Using Patient Passport

Once you are logged in, you can:
  • Send and receive secure messages with your care team (depending on practice settings)
  • View upcoming and past appointments
  • View your health summary, medications, allergies, and vaccines
  • Read visit summaries after each signed visit
  • View, download, email, fax, or print records and documents your provider has shared with you
  • Print message threads from your inbox
  • Update your demographics, contact details and account information
You can view all of your upcoming and past appointments. Depending on your provider’s settings, you may also be able to cancel an upcoming appointment from the portal. Rescheduling an appointment is not available through Patient Passport — to move an appointment to a new time, contact your provider’s office directly by phone or through Messages. To schedule a new appointment, use the Book Appointment link (if available) or call the office directly.
You can reply to messages your provider sends you. Depending on your provider’s settings, you may also be able to start a new message. If you do not see a button to start a new message, contact your provider’s office.
Yes. You can attach files such as photos, forms, or documents to messages you send to your care team. The maximum file size is 25 MB per file.
Yes. From Patient Profile → Share my records you can:
  • Download my records — Save your full health summary and any documents your provider has shared with you.
  • Email my records — Send your clinical summary directly to another provider’s email address.
  • Download or print immunization history — Save or print just your immunization history separately, useful for school enrollment or sports physicals.
  • Fax my clinical profile — Send your clinical profile to a fax number.
  • Print — Print a copy of your clinical profile.
No. You can reply to messages your provider sends, but you cannot add comments directly to visit summaries.
No. Messages cannot be deleted, as this keeps a complete record for your care.
Emails from Patient Passport — including appointment reminders, new message alerts, and visit summary notifications — are sent from a do-not-reply address. Replies to these emails do not reach your care team and will not receive a response.To send a message to your provider’s office, log in to Patient Passport, go to Messages, and send your message from there.
After your provider signs your visit note, a summary is automatically added to Patient Passport. To find it:
  1. Log in to Patient Passport
  2. Select Visit Summaries in the navigation
  3. Summaries are listed most recent first — select any entry to read the full details
If you received a notification but do not see the summary yet, wait a few minutes and refresh the page. If it still does not appear, contact your provider’s office.
Yes. Open the message thread you want to print and select the Print option within the thread. This opens your device’s standard print dialog.

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Your account

Go to the Patient Demographics section in the portal. You can update the followingPatient Demographics section in the portal. You can update the following:
  • Contact InformationContact Information
    • Email
    • Primary phone number and phone type
    • Address
    • Email
    • Primary phone number and phone type
    • Address
  • Emergency contactEmergency contact
  • Patient DetailPatient Details
    • Full Name (if different from legal) — the chosen name for the patient, shown throughout Passport and visible to the care team
    • Pronouns
    • Gender identity
    • Sexual orientation
    • Full Name (if different from legal) — the chosen name for the patient, shown throughout Passport and visible to the care team
    • Pronouns
    • Gender identity
    • Sexual orientation
Any changes will be reflected in your chart right away. Note that your legal name, date of birth, and sex at birth can only be updated by the practcan only be updated by the practice.
Log in to Patient Passport, select your name or profile icon in the top right corner, and go to Account Settings. From there you can update your email address, password, and phone number.To change your email address, select Change Email Address, enter the new address, and follow the verification steps sent to your new email. Once verified, use the new email to log in going forward.
If you no longer have access to the email address connected to your Passport account and cannot log in, contact your provider’s office. They will need to disable your current Passport access and send you a new invitation using your updated email address.
Patient Passport is available in English, Spanish, Chinese, Japanese, Korean, Tagalog, and Vietnamese. You can set your preferred language in Account Settings.
Only Passport’s built-in interface (menus, buttons, labels, and system messages) is translated. Content your care team sends you — including messages, visit summaries, patient letters, attached documents, and educational materials — is delivered in the language your provider wrote or uploaded it in and is not translated by Passport. If you need materials in another language, contact your provider’s office.
Patient Passport works on any web browser on your computer, phone or tablet. Open your browser and go to https://app.elationpassport.com.If you are an iOS or Android user, you can also download the Elation Passport app from the App Store or Google Play.
The name that appears on your messages is your Account Name — it is separate from the patient’s chosen name inpatient’s chosen name in Demographics. You can update your Account Name anytime by selecting your profile icon in the top right corner and going to Account Settings. Changes take effect immediately in both Patient Passport and your provider’s view of your messages.The first time you log in to Patient Passport, you’ll be asked to confirm your Account Name as part of the welcome flow. If you missed that step orThe first time you log in to Patient Passport, you’ll be asked to confirm your Account Name as part of the welcome flow. If you missed that step or your old name is still showing, update your Account Name in Account Settings to fix it.
Passport keeps two kinds of names separate. The person signed in and the patient whose chart is open may not be the same person — for example, a parent managing care for their child. Neither name has to match a legal name.Passport keeps two kinds of names separate. The person signed in and the patient whose chart is open may not be the same person — for example, a parent managing care for their child. Neither name has to match a legal name.
  • Account Name — Your name as the person signed in to Passport. It appears on every message you send to your care team. You set it during your first login and can change itYour name as the person signed in to Passport. It appears on every message you send to your care team. You set it during your first login and can change it in Account Settings.
  • Patient’s chosen name — The name shown for the patient throughout Passport. This is the Full Name (if different from legal) field on the patient’s chart. You can update it in Patient Profile > Patient Demographics > Patient Details. Changes flow back to the practiceatient’s chosen name — The name shown for the patient throughout Passport. This is the Full Name (if different from legal) field on the patient’s chart. You can update it in Patient Profile > Patient Demographics > Patient Details. Changes flow back to the practice.
Updating one does not change the otherUpdating one does not change the other. If you want both to match, update each one separately.
To fully close your Patient Passport account and delete the associated account data, contact Elation Support at https://app.elationpassport.com/support/?persona=passport_user.Closing your account:
  • Removes your login from Patient Passport.
  • Removes your access to all charts linked to that account.
Closing your Patient Passport account does not delete your medical records. Your medical chart is maintained by your provider’s office as part of their legal medical record. To request changes to your medical record itself, contact your provider’s office directly.

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Family and caregiver access

Yes. Your provider’s office can give a parent, guardian, or caregiver delegate access to a patient’s chart. Contact your provider’s office to request this.
Yes. A single login can have access to more than one patient chart. Use the Switch patient view menu in the top right corner to move between charts.
After logging in to Passport, you may be prompted to specify your relationship with the patient. Choose from one of the following options and then click Continue:
  • This is me — You are the patient.
  • I manage their care — You are the parent, guardian, or caregiver.
  • Remove this chart — You do not recognize it or do not want access.

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Records from multiple providers

Select your profile icon in the top right corner and look for the Switch patient view menu. Select the correct practice from the list. If you do not see your new provider listed, contact their office to confirm your account is set up correctly.If you want a specific chart to load first every time you log in, go to Account Settings and update your default chart preference.
From the Share my records section of the Patient Profile, you can download your clinical profile and bring it to another provider or fax it to them directly. You can also download or email a full copy of your health record in standard format.

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Privacy and security

Yes. Patient Passport is HIPAA-compliant and uses encryption to protect your health information. All messages are secure and intended for non-urgent communication. Only authorized people in your provider’s office can access your information.
Contact your provider’s office and ask them to disable your portal account.

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Still need help?

Visit the Patient Passport Guide for a full walkthrough, or see the Troubleshooting guide if something is not working. You can also call your provider’s office directly.