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Documentation Index

Fetch the complete documentation index at: https://help.elationhealth.com/llms.txt

Use this file to discover all available pages before exploring further.

For patients and caregiversHave a specific question about the patient portal? Use the jump links or common questions below to find your answer. If you don’t find what you need, contact your provider’s office directly.

How do I get access to Patient Passport?

Register for an account if you don’t have one yet or use your existing credentials to log in.

How do I log in?

Use your email and password at app.elationpassport.com.

What can I do in the portal?

Messages, appointments, health records, and more.

Can a caregiver access my chart?

Yes, with an invitation from your provider’s office.
Jump to a section: Getting started · Logging in · Using the portal · Your account · Family and caregiver access · Records from multiple providers · Privacy and security

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Getting started

No. If you already have a Patient Passport account, your login email and password still work. You do not need to sign up again.
If you don’t have an account yet, then your provider’s office sends you an invitation by email. Your provider’s office sends you an invitation by email. Click the link in the email to get started. If you have not received an invitation, contact your provider’s office and ask them to send one.
It takes less than two minutes. You will:
  1. Select the link in your invitation email
  2. Create an account with your email address and a password
  3. Confirm your identity using your date of birth
  4. You’re in
Check your spam or junk folder first. If it is not there, contact your provider’s office to confirm the email address they have on file, and they can resend the invitation.

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Logging in

Go to https://app.elationpassport.com and enter your email address and password. On a phone, you can also use Face ID or Touch ID if your device supports it.
Select Forgot Password on the login screen. A reset link will be sent to your email address. Use it right away as it expires quickly. If you do not receive the email, check your spam or junk folder first. If the email is not there, contact Elation Support directly at https://app.elationpassport.com/support/?persona=passport_user.
Contact your provider’s office. They can confirm your email address is correct and resend access from your chart.
If you did not receive your invitation email, check your spam or junk folder first. If the email is not there, contact your provider’s office — they can send you a fresh invitation. If you are still unable to receive the invitation email, contact Elation Support directly at https://app.elationpassport.com/support/?persona=passport_user.If you did not receive your password reset email check your spam or junk folder first. If the email is not there, contact Elation Support directly at https://app.elationpassport.com/support/?persona=passport_user.
Your session lasts until you log out or there have been two hours of no activity. After two hours of inactivity, you will be taken back to the login screen.

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Using Patient Passport

Once you are logged in, you can:
  • Send and receive secure messages with your care team (depending on practice settings)
  • View upcoming and past appointments
  • View your health summary, medications, allergies, and vaccines
  • Read visit summaries after each signed visit
  • View and download records and documents your provider has shared with you
  • Update your demographics, contact details and account information
You can view all of your upcoming and past appointments. Depending on your provider’s settings, you may also be able to cancel an upcoming appointment from the portal. To schedule a new appointment, use the Book Appointment link (if available) or call the office directly.
You can reply to messages your provider sends you. Depending on your provider’s settings, you may also be able to start a new message. If you do not see a button to start a new message, contact your provider’s office.
Yes. You can attach files such as photos, forms, or documents to messages you send to your care team.
Yes. You can download your health summary and any documents your provider has shared with you.
No. You can reply to messages your provider sends, but you cannot add comments directly to visit summaries.
No. Messages cannot be deleted, as this keeps a complete record for your care.

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Your account

Go to the Demographics section in the portal. You can update your:
  • Preferred name
  • Phone number
  • Address
  • Emergency contact
  • Pronouns
  • Gender identity
  • Sexual orientation
Any changes will be reflected in your chart right away. Note that your legal name, date of birth, and sex at birth must be updated by your provider’s office.
Select your name or profile icon in the top right corner and go to Account Settings. From there you can update your email address, password, and phone number.
English and Spanish are currently supported. You can set your preferred language in Account Settings. More languages are coming soon.
Patient Passport works on any web browser on your computer, phone or tablet. Open your browser and go to https://app.elationpassport.com.

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Family and caregiver access

Yes. Your provider’s office can give a parent, guardian, or caregiver delegate access to a patient’s chart. Contact your provider’s office to request this.
Yes. A single login can have access to more than one patient chart. Use the Switch patient view menu in the top right corner to move between charts.
The first time you log in after being given access to a patient chart, you will be asked to confirm your relationship to that patient. You will choose one of the following:
  • This is me — the chart belongs to you
  • I manage their care — you are a parent, guardian, or caregiver
  • Remove this chart — you do not recognize it or do not want access

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Records from multiple providers

Select your profile icon in the top right corner and look for the Switch patient view menu. Select the correct practice from the list. If you do not see your new provider listed, contact their office to confirm your account is set up correctly.
You can print or download your health summary directly from the portal and bring it to another provider. You can also download a full copy of your health record in standard format from the health records section.

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Privacy and security

Yes. Patient Passport is HIPAA-compliant and uses encryption to protect your health information. All messages are secure and intended for non-urgent communication. Only authorized people in your provider’s office can access your information.
Contact your provider’s office and ask them to disable your portal account.

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Still need help?

Visit the Patient Passport Guide for a full walkthrough, or see the Troubleshooting guide if something is not working. You can also call your provider’s office directly.