Using Patient Passport

For patients and caregivers · 8 min readThis guide covers everything you need to use Elation Patient Passport, a patient portal feature that your care team uses to interact with patients — from registering for the first time to sending messages, viewing appointments, and managing your health records. Use the cards below to jump to the section you need.

Set up your account

Use the Passport app

Download the app for iPhone or Android and learn what’s different from the web version.

Get help

Common questions and troubleshooting tips

Setup

Register your account

A practice sends you an invitation to join Patient Passport. To register:

Log in to your email account and look for the most recent Passport invitation email. It is from the email domain “elationpassport.com” with one of the following subject lines:

Passport Account Registration
[Doctor’s Name] has a secure message for you

Open the email and click Create Your Account. A new page will open up. If your email is text-based, copy and paste the long URL at the center of the email body into your web browser.

Verify the First Name and Last Name you want to appear on the account (especially for messages to the care team), then enter a unique password twice. Your password must be at least 8 characters and include at least one number or special character.Next, review the terms of service and then check I agree to Elation’s Terms of Service if you agree to the terms and click Submit.

Enter the date of birth of the patient chart you’re verifying access for; even if it’s for your own chart. Then click Confirm.

If you click I’ll do this later then you will not have access to the chart’s information until you verify access later on.

You will then be taken to your Passport account.

Link a new chart to your existing account

If you have multiple providers who use Elation, you can use the same Passport account to access all of your charts. Just use the same email address!

Log in to your email account and look for the most recent Passport invitation email. It is from the email domain “elationpassport.com” with one of the following subject lines:

New Chart Access
[Doctor’s Name] has a secure message for you

Open the email and click Log In. A new page will open up. If your email is text-based, copy and paste the long URL at the center of the email body into your web browser.

Click Verify for access to access the new chart that you were invited to.

Click Verify for access to access the new chart that you were invited to.

If you click I don’t need access to this record then you will not gain access to the new chart unless the practice grants you access again.

Enter the date of birth of the person whose account you’re claiming in MM/DD/YYYY format (slashes included). This could be your own date of birth if you’re linking multiple accounts from different providers.

Click Confirm.

Workflow Instructions

Logging in to your Passport account from a web browser

Elation Patient Passport login screen on mobile, showing Email and Password fields, Log In button, and Forgot password? and Contact Technical Support links at app.elationpassport.com

Go to Patient Passport

Open any web browser on your computer or mobile device and navigate to app.elationpassport.com.If you’re using the Elation Passport App on your iOS or Android mobile device then open the App.

Enter your credentials

Type your Email and Password, then click Log In.

Specify your relationship with the 'patient'

You may be prompted to specify your relationship with the ‘patient’. Choose from one of the following options and then click Continue:

This is me — You are the patient.
I manage their care — You are the parent, guardian, or caregiver.
Remove this chart — You do not recognize it or do not want access.

Confirm your Account Name, Mobile number & Notification Methods

You may be asked to confirm your Account Name — the name that appears when you message any practice(s) from the Passport account. This does not have to be your legal name or the legal name of any of the charts you have access to. Choose the name you actually go by and want to be addressed by, then save.You can enter a preferred Mobile number and set Notification Methods as well.Afterwards, click Confirm and continue to Passport to continue to the Passport account.

If you need to reset your password, follow the instructions in the Resetting your password section below. If you need any other assistance, click Contact Technical Support on the login page.

Switching between linked charts

If there are multiple charts linked to your account, switch to a different chart by following these steps:

Click on the current profile name at the top right of the account.

Click on the name of the profile you want to switch to.

If you want a specific chart to load by default each time you log in, go to Account Settings and update your default chart preference there.

Sending and receiving messages

Appointment reminders, new message alerts, and visit summary notifications are sent from a do-not-reply address. Replying to these emails will not reach the care team. To send a message, select Messages in Patient Passport and send from there.

If the practice has turned off patient messaging, you will not be able to send new messages or reply to existing ones.

Select Messages in the navigation. Your inbox lists all message threads, most recent first. Select a thread to read the full conversation.

Mobile app screens showing how to access Messages: left screen highlights the hamburger menu icon and Messages option in the nav menu; right screen shows the Messages inbox with Unread tab (3 unread) and 4 message threads from Beverly Crusher, MD.

Select Messages in the navigation.

Select New message and select a subject category from the list. The list will tell you who the message is routed to in the practice.

Type your message in the message field.

(Optional) Select the attachment icon to include a file from your device.

Select Send to send it to the practice. It will appear in your list of messages after it is sent.

Select the message you want to reply to from your inbox.

(Optional) Select the attachment icon to include a file from your device.

Type your response in the message field at the bottom of the thread.

Select Send to send it to the practice.

Viewing and managing appointments

Select Appointments in the navigation to see scheduled visits. Each appointment card shows the date and time, provider name, appointment type, and location.

Mobile app screens showing how to navigate to Appointments: left screen highlights the hamburger menu icon and Appointments menu item; right screen shows the Upcoming tab with two Follow Up Appointments in July and June 2026 with Beverly Crusher, MD, each with a Cancel option and a Book Appointment button.

Select the appointment you want to cancel.

Select Cancel appointment and confirm when prompted.

If the practice has turned off patient self-cancellation, you will not be able to cancel appointments.

If the doctor’s office offers self-booking appointments, select Appointments → Book appointment to book an appointment with them.

Reviewing health records

Select Visit Summaries to see signed visit notes from appointments, most recent first. Select a visit to read the full summary.

Three Elation Passport app screens showing how to access Visit Summaries: the hamburger menu with Visit Summaries highlighted, a list of visits filtered by Newest, and a full visit summary with vitals and treatments for an Annual Wellness Visit.

Select Patient Profile from the main navigation menu. From here you can access your patient demographics, clinical profile and share your records.

Select Patient Profile → Clinical Profile to see the following health information on file:

Allergies
Drug intolerances
Permanent Rx Meds
Permanent OTC Meds
Immunizations
Problem list

From Patient Profile, select Share my records to access the following options:

Download my records — Save a copy of the clinical profile to your computer or device.
Email my records — Send the clinical summary directly to another provider’s email address.
Download or print immunization history — Save or print just the immunization history as a separate document. Helpful for school enrollment, sports physicals, or sharing with another provider.
Fax my clinical profile — Send the clinical profile to a fax number.
Print — Print a copy of the clinical profile.

Managing your profile and account

Select Patient Profile → Patient Demographics to view and update the following personal information for the chart:

Contact Information
- Email
- Primary phone number and phone type
- Address
Emergency Contact
Patient Details
- Full Name (if different from legal) — the chosen name for the patient, shown throughout Passport and visible to the care team
- Pronouns
- Gender identity
- Sexual orientation

Any changes will be reflected in the chart right away. The patient’s legal name, date of birth, and sex at birth can only be updated by the practice.

Select Account Settings to manage the following:

Account Name — The name the patient’s care team sees when you message them. This is separate from the patient’s Legal name and from the patient’s Full name in Demographics. You set it during your first login and can change it anytime here.
Mobile Phone Number — Add or update your mobile phone number.
Notification methods — Choose whether to receive notifications by Email or SMS.
Email — Change the email address you use to log in.
Password — Change your login password.
Usage log — View recent login activity on the account.

Using the Elation Passport app

The Elation Passport app is a free download from the App Store (iPhone) or Google Play (Android). It’s separate from the Passport web version — you don’t need to download anything to use the web version at app.elationpassport.com. The app generally provides the same experience as the web version — the same navigation, features, and steps described throughout this guide all apply.

Unique features of the Elation Passport app

A few things work differently or are only available in the downloaded app: Biometric login On iPhone, you can use Face ID or Touch ID to sign in instead of typing your password. On Android, you can use fingerprint authentication. After your first login, follow your device’s prompt to enable biometric login, or turn it on in your device settings. Push notifications The app supports push notifications for new messages, visit summaries, and appointment reminders. You will be prompted to allow notifications when you first open the app. You can manage your notification preferences in Account Settings at any time. Privacy screen When you switch away from the app, your health information is automatically blurred in your device’s app switcher to protect your privacy. Profile photo When updating your profile picture, you can take a photo directly with your device’s camera or choose an existing photo from your library.

Switching between linked charts is only available from Patient Passport at app.elationpassport.com in a web browser.

Printing records or message threads is best done from Patient Passport in a web browser. Print behavior may vary by device in the app.

Resetting your password

Open the following login page in a web browser: https://app.elationpassport.com/patient-portal/login?next=/patient-portal/

OR open the Elation Passport App on your iOS on Android device.

Click Forgot password?.

Type your email address and submit the form. Elation will send you a password reset link.

Open the email and follow the link to create a new password.

Tips

Switching between charts. If there is more than one chart linked to your Passport account, select your profile icon in the upper right corner of the header to switch between them. A checkmark shows your currently active chart. A banner at the top of the page confirms whose information you are viewing. Staying on top of notifications. Each time the practice sends you a message or a new visit summary becomes available, you will receive a notification by your preferred contact method. Log in to view the new item. SMS notifications come from 36331 — save this number in your contacts to prevent messages from being flagged as spam. Updating the name that appears on your messages. The name the care team sees when you send a message is your Account Name — it is separate from the patient’s chosen name in Demographics. To update it, select your profile icon in the top right corner and go to Account Settings. If your old name is still showing, update your Account Name there to fix it. Account Name vs. chosen name. Passport keeps two kinds of names separate. Your Account Name is how you sign your messages — it belongs to you as the person signed in. The patient’s chosen name (the “Full Name (if different from legal)” field) belongs to the patient’s chart, which may be you or someone you care for. Neither has to match a legal name. Update your Account Name in Account Settings and a patient’s chosen name in Patient Profile > Patient Demographics > Patient Details.

Frequently Asked Questions

See: Frequently Asked Questions

Family and Friends Access

Set up your account