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For patients and caregivers · 8 min readThis guide covers everything you need to use the patient portal — from registering for the first time to sending messages, viewing appointments, and managing your health records. Use the cards below to jump to the section you need.
The Elation patient portal gives you 24/7 access to your health information and a secure way to communicate with your doctor’s office. You access it through any web browser on your computer, phone, or tablet.
The current Elation Passport iOS app reflects the previous Patient Passport experience. For the latest experience, use Patient Passport at app.elationpassport.com from any browser on your computer, phone or tablet.
From the portal you can:
  • Send and receive secure messages with your practice
  • View upcoming and past appointments
  • Review visit summaries and your clinical profile
  • View and update your demographics
  • Share, download, fax, or print your records

Set up your account

Register for the first time or link a new practice to your existing account

Use the portal

Log in, send messages, view appointments, and manage your health records

Use the iOS app

The current iOS app reflects the previous experience.

Get help

Common questions and troubleshooting tips

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Setup

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Register your account

Your practice sends you an invitation to join the patient portal. To register:
1
Log in to your email account and look for the most recent Passport invitation email. It is from the email domain “elationpassport.com” with one of the following subject lines:
  • Passport Account Registration
  • [Doctor’s Name] has a secure message for you
2
Open the email and click Create Your Account. A new page will open up. If your email is text-based, copy and paste the long URL at the center of the email body into your web browser.
3
Verify your name, then enter a unique password twice. Your password must be at least 8 characters and include at least one number or special character.
4
Review the terms of service and then check I agree to Elation’s Terms of Service if you agree to the terms.
5
Click Submit.
6
Enter your date of birth to verify your identity. Then click Confirm.
7
You will then be taken to your Passport account.
If you have multiple providers who use Elation, you can link your Passport accounts together under the same email address.
1
Log in to your email account and look for the most recent Passport invitation email. It is from the email domain “elationpassport.com” with one of the following subject lines:
  • New Chart Access
  • [Doctor’s Name] has a secure message for you
2
Open the email and click Login. A new page will open up. If your email is text-based, copy and paste the long URL at the center of the email body into your web browser.
3
Log in to your existing Passport account to verify your identity.
4
Click Verify for access to access the new chart that you were invited to.
5
Enter the date of birth of the person whose account you’re claiming in MM/DD/YYYY format (slashes included). This could be your own date of birth if you’re linking multiple accounts from different providers.
6
Click Confirm.

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Workflow Instructions

Logging in to your Passport account from a web browser
Login
1

Go to the patient portal

Open any web browser on your computer or mobile device and navigate to app.elationpassport.com.
2

Enter your credentials

Type your Email and Password, then click Log In.
If you need to reset your password, follow the instructions in the Resetting your password section below. If you need any other assistance, click Contact Technical Support on the login page.

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Switching between linked accounts

If there are multiple Passport accounts linked to your account, switch to a different account profile:
1
Click on the current profile name at the top right of the account.
2
Click on the name of the profile you want to switch to.
You can only switch between linked accounts while logged in to Passport from a web browser, not from the iOS app.

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Sending and receiving messages

If your practice has turned off patient messaging, you will not be able to send new messages or reply to existing ones.
Select Messages in the navigation. Your inbox lists all message threads, most recent first. Select a thread to read the full conversation.
Messages
1

Go to Messages

Select Messages in the navigation.
2

Select a subject

Select New message and select a subject category from the list.
3

Write your message

Type your message in the message field.
4

Add an attachment (optional)

Select the attachment icon to include a file from your device.
5

Send

Select Send. The message appears in your inbox.
1

Open the message thread

Select the message you want to reply to from your inbox.
2

Type your reply

Type your response in the message field at the bottom of the thread.
3

Send

Select Send.
You cannot add attachments to existing messages. To send attachments to your doctor’s office, create a new message.

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Viewing and managing appointments

Select Appointments in the navigation to see your scheduled visits. Each appointment card shows the date and time, provider name, appointment type, and location.
Appointments
1

Open the appointment

Select the appointment you want to cancel.
2

Cancel

Select Cancel appointment and confirm when prompted.
Cancellation policies vary by practice. Contact your practice directly if you need to cancel with less notice than their policy allows.
If your doctor’s office offers self-booking appointments, select Appointments → Book appointment to book an appointment with them.

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Reviewing your health records

Select Visit Summaries to see signed visit notes from your appointments, most recent first. Select a visit to read the full summary.
Summaries
Select Patient Profile from the main navigation menu. From here you can access your patient demographics, clinical profile and share your records.
Patient Profile
Select Patient Profile → Clinical Profile to see the health information your practice has on file for you:
  • Allergies
  • Drug intolerances
  • Permanent Rx Meds
  • Permanent OTC Meds
  • Immunizations
  • Problem list
Clinical Profile
From Patient Profile, select Share my records to access the following options:
  • Download my records — Save a copy of your clinical profile to your computer or device.
  • Fax my clinical profile — Send your clinical profile to a fax number.
  • Print — Print a copy of your clinical profile.
Share Records

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Managing your profile and account

Select Patient Profile → Demographics to view and update your personal information. You can edit the following:
  • Preferred name
  • Pronouns
  • Gender identity
  • Contact information — Address, phone, and email.
  • Emergency contact — Name, relationship, and phone number.
Changes you make in the portal are reflected in your chart demographics immediately.
Demographics
Select Account Settings to manage the following:
  • Account name — Update the name on your account.
  • Phone number — Add or update your phone number.
  • Notification methods — Choose whether to receive notifications by Email or SMS.
  • Email — Change the email address you use to log in.
  • Password — Change your login password.
  • Activity log — View recent login activity on your account.
Account Settings

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Using the Elation Passport iOS application

The steps in this section apply to the current Elation Passport iOS app, which reflects the previous Patient Passport experience. For the latest experience, use Patient Passport at app.elationpassport.com from any browser on your computer, phone or tablet.

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Logging in from the iOS app

You can access your Passport account 24/7.
1
Open your Elation Passport iOS application.
2
Enter your email address and password.
3
Press Login.

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Switching between linked accounts (iOS)

You can only switch between linked accounts while logged in to Passport from a web browser.

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Managing your account settings (iOS)

To adjust your account settings, press Settings at the bottom of the app. Here you can adjust the following:
  • Notification
    • Select your preferred contact method — Email or Text Message.
    • Enable/disable Push Notifications.
  • Login and Security
    • Enable/disable the Remember Me feature.
    • Change your login email. To change your email address, you’ll first receive an email asking you to verify your new one.
    • Change your login password.
  • Audit Log
    • View your Passport usage log.

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Viewing your Inbox of messages and visit summaries (iOS)

When you log in, you’ll see your Inbox by default.
  • If you have any unread messages or visit summaries, you’ll see the Unread section.
  • If there are no new messages or summaries, you’ll see the All section.
To print your records, log in to your Passport account via a web browser.

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Viewing your Clinical Profile (iOS)

Press Profile to see what is stored in the Clinical Profile section of your chart. You can also press the export icon and then Share via Fax to fax a copy of your Clinical Profile.
To print your Clinical Profile, log in to your Passport account via a web browser.

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Messaging your doctor’s office (iOS)

If your practice has turned off patient messaging, you will not be able to send new messages or reply to existing messages.
1
Go to your Inbox.
2
Press the New Message icon at the top of the inbox.
3
Press Select a reason… to indicate the reason for your message.
4
Type your message where it says Write your message here.
5
Press the Add Attachment icon to attach records to the message as needed. Select the record(s) that you want to attach from your device by pressing Take Photo or Choose From Library.
6
Press Send.
You can find the sent message in the All section of your Inbox.
1
Press on the message you want to reply to from your Inbox.
2
Type your response in the Reply to your doctor’s office box.
3
Press Reply.
You cannot add attachments to existing messages. To send attachments to your doctor’s office, create a new message.

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Booking an appointment (iOS)

If your doctor’s office offers self-booking appointments, press Booking → Book appointment to book an appointment with them.

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Resetting your password

1

Click Forgot password?

On the login page, click Forgot password?.
2

Enter your email

Type your email address and submit the form. Elation will send you a password reset link.
3

Set a new password

Open the email and follow the link to create a new password.

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Tips

Switching between charts. If you have charts at more than one practice, select your profile icon in the upper right corner of the header to switch between them. A checkmark shows your currently active chart. A banner at the top of the page confirms whose information you are viewing when you are not viewing your own chart. Staying on top of notifications. Each time your practice sends a message or a new visit summary becomes available, you receive a notification by your preferred contact method. Log in to view the new item. SMS notifications come from 36331 — save this number in your contacts to prevent messages from being flagged as spam.

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Frequently Asked Questions

See: Frequently Asked Questions