Overview
What is login troubleshooting?
Login troubleshooting helps you resolve common issues when accessing your Elation EHR account, including forgotten passwords, locked accounts, and email access problems.Why is this important?
Quick resolution of login issues ensures you can access patient records and continue providing care without unnecessary delays. Understanding who to contact—your practice admin first, then Elation Support—helps resolve issues faster.Who controls user access?
PRACTICE ADMIN RESPONSIBILITY Practice admins manage invites, deactivation, reactivation, and login unlocks; Elation Support only steps in when no active admin can perform these actions.
- Confirm whether your account is active or disabled (disabled accounts cannot log in)
- Unlock your account after failed login attempts
- Reset MFA if you lose access to your authentication device
- Re-enable a previously disabled account
When to contact Elation Support
Contact Elation Support only when:- Your practice does not have an active Admin Level User.
- All admins are locked out and cannot help each other.
- Your admin cannot access Settings → Manage Accounts due to a technical issue.
Workflow Instructions
Accessing the Elation EHR login page
The Elation EHR Login website is https://app.elationemr.com/login/. Please make sure you are accessing the website from a Google Chrome or Mozilla Firefox browser on your desktop as Elation is only compatible with these two desktop web browsers.Recovering your login email
Your Elation EHR Login email is the email you use to sign in to your account and is usually the email that the Elation Team uses to communicate with you. If you do not remember your login email or you no longer have access to your login email, click here to contact the Support Team for assistance. Provide Elation with the following information to expedite the conversation:- Your full name
- Your Practice’s name
- Your best call back number
Resetting your password
Your Elation EHR login password is the password you entered when you first registered for your Elation EHR account. The password is a minimum of 12 characters and is case sensitive. If you need to reset your password: 1 Go to https://app.elationemr.com/password/reset/ 2You must have access to the email address you use for your Elation account in order to reset your password. If you do not have access to this email address, click here to contact the Support Team for further assistance.
Unlocking a locked account
Each Elation EHR Account has a fail-safe in case anyone maliciously tries to access your Elation account; an Elation account will be locked for 1 hour if there were 10 or more unsuccessful login attempts in a row. If you are the owner of the account and have accidentally locked yourself out:| 1 | Ask an Admin Level User in the practice to help you unlock your account by having the Admin Level User: Go to Settings. • Click Manage Accounts in the Admin Users Only section. • Click the Unlock… button with your name at the top of the page. |
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| 2 | Afterwards, check your email inbox for a password reset email and reset your password to log in. |
| 3 | If an Admin Level User is unavailable to help you unlock your account, click here to contact our Support Team for assistance with unlocking your account. |
Contacting Support
If you are having trouble remembering or accessing your Elation EHR email address or you are having trouble resetting your password, click here to contact the Support Team for further assistance. Provide Elation with the following information to expedite the conversation:- Your full name
- Your Practice’s name
- Your best call back number
Frequently Asked Questions
I was told my account is “disabled”—is that the same as being locked out?
No. These are two different situations:- Locked out (temporary): Your account is locked for 1 hour after 10 or more failed login attempts. An admin can unlock it immediately, or you can wait 1 hour and try again.
- Disabled (Admin action): A practice admin intentionally turned off your account. You cannot log in until an admin re-enables it. This typically happens when someone leaves the practice or no longer needs access.
The “Get Started” link in my welcome email says “this link is not valid.” How do I complete setup?
Invitation links expire after a set period. If you click Get Started in your welcome email and see a message that the link is not valid, follow these steps:| 1 | Check for a newer email. Make sure there isn’t a newer email from Elation with a valid link. |
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| 2 | Contact your practice admin and ask them to check your invite status and resend your invitation: Your admin can go to Settings → Manage Accounts. • They should expand the Inactive Users section for Providers or Staff. • Next to your name, they will see a status badge. If it shows Invite expired, they can click Resend invite to send you a fresh invitation. |
| 3 | Check if your account is already active. In some cases, you may have already completed registration. Try logging in at https://app.elationemr.com/login/ with the email address associated with your invitation. If you forgot your password, click Forgot Password? to reset it. |
| 4 | Verify your email address is correct. If the invitation was sent to the wrong email, your admin can click Edit next to your name in Manage Accounts , correct the email address, and click Save . A new invitation will automatically be sent to the updated email. |
If your practice does not have an active Admin Level User available to help, contact Elation Support for assistance.