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For patients and caregiversHave a specific question about the patient portal? Use the jump links or common questions below to find your answer. If you don’t find what you need, contact your provider’s office directly.

How do I get access to Patient Passport?

Register for an account if you don’t have one yet or use your existing credentials to log in.

How do I log in?

Use your email and password at app.elationpassport.com.

What can I do in the portal?

Messages, appointments, health records, and more.

Can a caregiver access my chart?

Yes, with an invitation from your provider’s office.
Jump to a section: Getting started · Logging in · Using the portal · Your account · Family and caregiver access · Records from multiple providers · Privacy and security

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Getting started

No. If you already have a Patient Passport account, your login email and password still work. You do not need to sign up again.
If you don’t have an account yet, then your provider’s office sends you an invitation by email. Click the link in the email to get started. If you have not received an invitation, contact your provider’s office and ask them to send one.
It takes less than two minutes. You will:
  1. Select the link in your invitation email
  2. Create an account with your email address and a password
  3. Confirm your identity using your date of birth
  4. You’re in
Check your spam or junk folder first. If it is not there, contact your provider’s office to confirm the email address they have on file, and they can resend the invitation.

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Logging in

Go to https://app.elationpassport.com and enter your email address and password. On a phone, you can also use Face ID or Touch ID if your device supports it.
Select Forgot Password on the login screen. A reset link will be sent to your email address. Use it right away as it expires quickly. If you do not receive the email, check your spam or junk folder first. If the email is not there, contact Elation Support directly at https://app.elationpassport.com/support/?persona=passport_user.
Contact your provider’s office. They can confirm your email address is correct and resend access from your chart.
If you did not receive your invitation email, check your spam or junk folder first. If the email is not there, contact your provider’s office — they can send you a fresh invitation. If you are still unable to receive the invitation email, contact Elation Support directly at https://app.elationpassport.com/support/?persona=passport_user.If you did not receive your password reset email check your spam or junk folder first. If the email is not there, contact Elation Support directly at https://app.elationpassport.com/support/?persona=passport_user.
Your session lasts until you log out or there have been two hours of no activity. After two hours of inactivity, you will be taken back to the login screen.

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Using Patient Passport

Once you are logged in, you can:
  • Send and receive secure messages with your care team (depending on practice settings)
  • View upcoming and past appointments
  • View your health summary, medications, allergies, and vaccines
  • Read visit summaries after each signed visit
  • View and download records and documents your provider has shared with you
  • Update your demographics, contact details and account information
You can view all of your upcoming and past appointments. Depending on your provider’s settings, you may also be able to cancel an upcoming appointment from the portal. To schedule a new appointment, use the Book Appointment link (if available) or call the office directly.
You can reply to messages your provider sends you. Depending on your provider’s settings, you may also be able to start a new message. If you do not see a button to start a new message, contact your provider’s office.
Yes. You can attach files such as photos, forms, or documents to messages you send to your care team. The maximum file size is 25 MB per file.
Yes. You can download your full health summary and any documents your provider has shared with you. You can also download or print your immunization history on its own — useful for school or sports physical forms. Both options are available from Patient Profile → Share my records.
No. You can reply to messages your provider sends, but you cannot add comments directly to visit summaries.
No. Messages cannot be deleted, as this keeps a complete record for your care.

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Your account

Go to the Demographics section in the portal. You can update your:
  • Preferred name
  • Phone number
  • Address
  • Emergency contact
  • Pronouns
  • Gender identity
  • Sexual orientation
Any changes will be reflected in your chart right away. Note that your legal name, date of birth, and sex at birth must be updated by your provider’s office.
Log in to Patient Passport, select your name or profile icon in the top right corner, and go to Account Settings. From there you can update your email address, password, and phone number.To change your email address, select Change Email Address, enter the new address, and follow the verification steps sent to your new email. Once verified, use the new email to log in going forward.
If you no longer have access to the email address connected to your Passport account and cannot log in, contact your provider’s office. They will need to disable your current Passport access and send you a new invitation using your updated email address.
Patient Passport is available in English, Spanish, Chinese, Japanese, Korean, Tagalog, and Vietnamese. You can set your preferred language in Account Settings.
Patient Passport works on any web browser on your computer, phone or tablet. Open your browser and go to https://app.elationpassport.com.
The name that appears on your messages is your Account Name — it is separate from the Preferred Name in your Demographics. You can update your Account Name anytime by selecting your profile icon in the top right corner and going to Account Settings. Changes take effect immediately in both Patient Passport and your provider’s view of your messages.If you recently switched to the new Patient Passport and your old name is still showing, update your Account Name in Account Settings to fix it.
These are two separate fields:
  • Account Name — the name that appears on every message you send to your care team. You control this in Account Settings.
  • Preferred Name — the name stored in your chart demographics. You can update this in the Demographics section of Patient Passport.
Changing your Preferred Name in Demographics does not automatically update your Account Name, and vice versa. If you want both to match, update each one separately.
To fully close your Patient Passport account and delete the associated account data, contact Elation Support at https://app.elationpassport.com/support/?persona=passport_user.Closing your account:
  • Removes your login from Patient Passport.
  • Removes your access to all charts linked to that account.
Closing your Patient Passport account does not delete your medical records. Your medical chart is maintained by your provider’s office as part of their legal medical record. To request changes to your medical record itself, contact your provider’s office directly.

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Family and caregiver access

Yes. Your provider’s office can give a parent, guardian, or caregiver delegate access to a patient’s chart. Contact your provider’s office to request this.
Yes. A single login can have access to more than one patient chart. Use the Switch patient view menu in the top right corner to move between charts.
After logging in to Passport, you may be prompted to specify your relationship with the patient. Choose from one of the following options and then click Continue:
  • This is me — You are the patient.
  • I manage their care — You are the parent, guardian, or caregiver.
  • Remove this chart — You do not recognize it or do not want access.

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Records from multiple providers

Select your profile icon in the top right corner and look for the Switch patient view menu. Select the correct practice from the list. If you do not see your new provider listed, contact their office to confirm your account is set up correctly.
You can print or download your health summary directly from the portal and bring it to another provider. You can also download a full copy of your health record in standard format from the health records section.

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Privacy and security

Yes. Patient Passport is HIPAA-compliant and uses encryption to protect your health information. All messages are secure and intended for non-urgent communication. Only authorized people in your provider’s office can access your information.
Contact your provider’s office and ask them to disable your portal account.

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Still need help?

Visit the Patient Passport Guide for a full walkthrough, or see the Troubleshooting guide if something is not working. You can also call your provider’s office directly.