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Documentation Index

Fetch the complete documentation index at: https://help.elationhealth.com/llms.txt

Use this file to discover all available pages before exploring further.

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Patient Passport Overview

What is Patient Passport? Patient Passport is a secure online portal that helps you stay connected with your doctor’s office between visits. It keeps your visit summaries, lab results, and follow-up steps together in one place so you always know what’s next in your care. You can also quickly look up important clinical information—like allergies and medications—to use as a reference or share with other clinicians involved in your care. With Patient Passport, you can:
  • See notes and key takeaways from each visit online, without waiting for a phone call or letter.
  • Securely message the office about your results or any non-urgent questions—even outside normal office hours.
  • View your allergies, current medications, and other important health information that helps clinicians coordinate your care, then print or fax it directly from your phone or computer when another clinician needs it.
What is Elation Health’s role in regards to Patient Passport? Elation Health, Inc. is a government-certified electronic medical record system that your provider uses to manage your medical records. Patient Passport is a solution that Elation Health built for Elation providers to communicate securely with their patients. Is Patient Passport Secure? Yes, Patient Passport is secure. We, at Elation Health, take security very seriously and as a government-certified electronic medical record system, we have put in place security protocols and infrastructure to protect your health data and keep it confidential. Patient Passport uses role-based security with the most advanced information safeguards available. Encryption, password protection, the ability to track every viewer and other safeguards protect against unauthorized use of the exchange. Your information will not be shared with any third party. Only your medical provider or persons your medical provider gives access to to help facilitate your care will be able to access your confidential health data. We act on behalf of your medical provider to store their patients’ confidential health data and, through your medical provider, are legally bound to comply with the laws and regulations set by the US Department of Health and Human Services and the US Congress in maintaining health data confidential. We use the same security protocols (256-bit SSL/TLS to encrypt the traffic flowing from our servers to your doctors office and AES-256 to encrypt the data on our servers) that your bank and other high-security online sites use to ensure that your medical information is never visible to unauthorized people. We also use very strict requirements for the passwords that all Elation users are required to adhere to. We are constantly evaluating our security protocols and regularly add additional measures to ensure the data stored in Elation Health is secure and protected. Can I access Patient Passport from my phone or tablet? Yes! You can use Patient Passport on a mobile phone or tablet that runs mobile Safari, Chrome, Firefox, or Internet Explorer 9+. You can also download the Elation Passport app for iOS (an Android app is not available at this time). Which internet browsers can I use to access Patient Passport? Patient Passport should work with any modern browser. Currently, Patient Passport is optimized for Safari, Chrome, Firefox, and Internet Explorer 9+. How long does each login session for Patient Passport last?
Typing a message will not register as activity.
Each login session lasts until you log out or there have been two hours of inactivity. If you are inactive for two hours, you will be automatically logged out and redirected to the login screen, where you’ll be asked to sign in again. What is the website/URL to access/log in to my Patient Passport account? The website or URL for Patient Passport is https://app.elationpassport.com.

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Receiving a Patient Passport invitation

How do I sign up for Patient Passport?Patient Passport is available by invitation-only. You must request an invitation from your doctor’s office. Once the office has invited you, follow these steps to register for an account.
I never received a Passport invitation email, what should I do?Your doctor’s office may not have a correct email address on record for you. Please contact your doctor’s office so they can confirm that your email address was recorded correctly during registration. Your doctor’s office can then resend the invitation email.

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Registering for your Patient Passport account

What will I need to sign up for Patient Passport?Patient Passport is accessible on any device that has access to the internet with a web browser (like Safari, Chrome, Firefox, or Internet Explorer 9+). This means any tablet, mobile phone, desktop, or laptop regardless of whether it is an Apple or Microsoft product are all compatible. However, please note that Patient Passport is not optimized for some older internet browsers and you should ensure your computer is up to date. The signup process requires you to have a valid email address as well as a mobile phone that can receive text messages for security purposes.
What is a Passport Invitation Code?The Passport Invitation Code is a numeric 7-digit code used for privacy and security purposes to ensure only the intended user is able to register for Passport. You will receive your Passport Invitation Code via text message to your registered mobile phone when you click on the invitation email from your doctor. If for some reason you do not receive your invitation code or do not have access to a mobile device, your doctor’s office is able to provide you with the code directly.
I don’t use SMS texting. Can I still sign up for Passport?If you do not have a mobile device or aren’t able to access the SMS text code associated with your invitation, please contact your doctor’s office. They will be able to provide you with the code directly.
My invitation code is not working. What should I do?Please contact your doctor’s office directly to confirm the invitation code, as they can find this information directly in your patient chart. This ensures the security of your information.

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Managing your Patient Passport account

How do I log in to Patient Passport? You can log in to your Patient Passport by going to https://app.elationpassport.com and entering your email and password. If you have forgotten your password, you can reset it here or by clicking the Forgot password? link on the login screen. You will receive an email with instructions on how to reset your password. Note that for privacy reasons Patient Passport will not indicate whether an email address was found when sending a password reset. If you have not received a password reset email after 5 minutes, and have checked your spam folders, please reach out to your doctor to confirm the email address associated with your Patient Passport account. If you have forgotten, or are unsure of, the email address you’ve used for your Patient Passport account please reach out to your doctor’s office directly, as they can confirm the email address being used. How can I change/update my login email and password?
If you do not have access to your old email address AND you do not know your password, please reach out to your doctor’s office directly to request that they update your Passport email address from within your chart.
You have the ability to update their own email and password within your Patient Passport account. To update your email and password
  1. Click on your name in the upper right corner of the page and select Settings and then go to the Login and Security section.
  2. Click Change Email to change your email.
  3. Enter your new email address and then click Submit Request.
  4. Login to the email account for your new email address and open the email from Elation to verify your new email address.
  5. You can now use your new email address to sign in to Elation. Your password remains the same unless you’ve changed it.
  6. Click Change Password to change your password.
  7. Enter your old password and then add a new password and retype it to confirm.
  8. Click Update Password.
  9. Use your new password to sign in to Elation.
I am not receiving a password reset email. What should I do? If you are not receiving an email, be sure to check your spam folder. If you are still not receiving the email, please reach out to your doctor’s office to confirm the email address being used for your Passport account. I’m seeing records from my old doctor instead of my new doctor. How do I correct this? If you previously had Passport access with another practice may still see that practice’s records when you log in, even if you are now seeing a new provider. To switch account views: If you are unable to view or switch to your practice, even after logging in via a web browser, contact Elation Passport Support via this link (https://app.elationpassport.com/support/?persona=passport_user) and provide the following details:
  • Your Passport email address.
  • The name of your new doctor’s practice.
  • The name of any other practice shown in Passport.
  1. Log into your Elation Passport account via a web browser (rather than the iOS app).
  2. Click on your profile picture to check the dropdown menu for different views, specifically looking for the correct practice.
What should I do if I see a discrepancy with my information in Patient Passport? Call the office or send a message via Patient Passport to let the staff know that there is a discrepancy between the information in your Patient Passport account and information that you know is correct. The staff will be able to review your chart and make any needed changes. How can I share my health information with another doctor?
If you would like a copy of all of your patient records to share with another doctor, you can request an export from your doctor.
You can print your clinical profile and any documents your doctor shared with you. You can also fax your clinical profile straight from your phone or computer - all you need is the other doctor’s fax number. This can quickly give the clinician taking care of you access to your drug allergies and important health information, especially in a situation like the emergency room. I would like to unsubscribe or be removed from an email list or remove a doctor from my Patient Passport account. What should I do? All email messages and invitations to Patient Passport are initiated by your physician’s office. If you would like to unsubscribe or or otherwise stop receiving passport messages from a doctor, please reach out to your doctor’s office to let them know you don’t want to use Patient Passport. They will be able to avoid sending you invites in the future and disable your Passport account if you do not wish to use Passport to view your medical information from your physician. How do I link multiple Patient Passport accounts together? You can use a single email to sign in to multiple Passport accounts. Click here for instructions on how to link Passport accounts.

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Communicating with your doctor

How will I know when I have a new message?Every time there is a new message from the office, you will automatically receive an email or text notification (depending on your notification preference) from Elation with the notification and a link to access the message in Passport. Click here for instructions on how to update your notification preferences.
Where do I see messages from the office and how do I reply?New messages from the office display in your Timeline. Click here for instructions on using your Timeline.
How do I send a new message to the office?You can only send a new message to the office if your provider has enabled messaging on your Patient Passport account. If you do not see the New Message button at the bottom of the screen, your provider has not enabled messaging on your account. Click here for instructions on how to message your doctor’s office.
Can I comment on Visit Summaries?No. Currently you cannot comment on Visit Summaries. You can only reply to letters that the office has sent to your account or write a new message (if your provider has enabled communications).
Can I add an attachment to a Patient Passport message?Yes, you can add an attachment to a new passport message. (Attachments can only be added to new messages and not replies.) Click here for instructions on how to attach documents to messages.
How do I download attachments (e.g. lab results, orders, documents etc.) from a Patient Passport message?Currently you will need to login to Patient Passport on a web browser on your desktop or laptop to download attachments. The Patient Passport mobile app is limited to viewing visit note summaries, image files (lab reports, photos) and the clinical profile. To download attachments: Clicking into the Patient Passport message. • Click Download all attachments at the top of the message. This will download the attachments you received in a .PDF format. When downloading a lab order, please be aware that the document initially appears in Patient Passport as a basic lab requisition. However, upon downloading and printing, the formatting may vary based on the specific lab, and it will display with the appropriate requisition formatting.
How do I delete a Patient Passport message?You cannot delete messages in your Patient Passport account. The intent of this is to keep a log of all messages to ensure for proper auditing purposes in the future. If you think the information in your medical or billing record is incorrect, you can request a change, or amendment, to your record through your provider. The HIPAA Privacy Rule, only allows your provider (covered entity) to review the request and determine if an amendment is appropriate.
How do I schedule an appointment via my Patient Patient account?Though you cannot schedule an appointment directly within Patient Passport, if your doctor has enabled self-serve scheduling, click Book Appointment at the top of the screen to book an appointment through their Booking Site.
How do I cancel my appointment via my Patient Passport account?You cannot cancel or schedule an appointment via your Patient Passport account. Please check your automated appointment reminder sent via text or email for an option to cancel your appointment. Some doctors prefer that you contact their offices directly to cancel an appointment, and may not provide the option in their automated reminders. If you do not see the option to cancel, please reach out to your doctor’s office directly.

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Using the Elation Passport iOS mobile application

Does the Patient Passport mobile app support face recognition for log in?Currently, facial recognition for logging into the Patient Passport application is not supported.
Is there an Android mobile app?At this time Patient Passport only offers an iOS app. You can access the Passport website, https://app.elationpassport.com from a browser on your mobile device.