Overview
Sometimes you may need to switch from one authentication factor (e.g. Email) to another authentication factor (e.g. Authenticator App) for more convenience. Follow the instructions in this article to complete the switch seamlessly.
Workflow Instructions
Switching to an Authenticator App
| 1 | Sign in to Elation. If you’re unable to sign in, ask an Admin Level User to reset your authentication factors. Afterwards you can proceed to Step #5 to setup an Authenticator App. |
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| 2 | Go to Settings -> Account Details -> Edit factors . |
| 3 | Click Remove next to the authentications factor you wish to remove (e.g. Email Authentication). |
| 4 | Click Delete to confirm removal. |
| 5 | Click Setup next to Authenticator App. |
| 6 | Select your device type by clicking either iPhone or Android . |
| 7 | Click Next . A QR Code will appear. Keep this screen on and QR code visible for the next step. |
| 8 | (As needed) Install/download the Google Authenticator app on your mobile device if you do not have the app yet. Proceed to step #9 if you already have the app installed. Install via the App Store if you are using an iPhone. • Install via the Google Play Store if you are using an Android device. |
| 9 | Link your Elation account to the Google Authenticator app by using your device’s camera to scan the QR Code on your Elation screen. Open the Google Authenticator app on your mobile device. • Press Get started. • Specify if you want to use Google Authenticator with your Google account or without an account. • Press the + button at the bottom right of the Google Authenticator app to add a new software application. • Press Scan a QR Code and then point your device’s camera at the QR Code that appears in Elation to scan it. • Your Elation account will now appear in Google Authenticator. • Go back to your Elation screen and click Next. • In the Enter Code box on your Elation screen, enter the 6 digit number from your Google Authenticator app and then click Verify. |
| 10 | You have successfully set up Google Authenticator for multi-factor authentication. |
Switching to Okta Verify
| 1 | Sign in to Elation. If you’re unable to sign in, ask an Admin Level User to reset your authentication factors. Afterwards you can proceed to Step #5 to setup Okta Verify. |
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| 2 | Go to Settings -> Account Details -> Edit factors . |
| 3 | Click Remove next to the authentications factor you wish to remove (e.g. Email Authentication). |
| 4 | Click Delete to confirm removal. |
| 5 | Click Setup next to Okta Verify. |
| 6 | Select your device type by clicking either iPhone or Android . |
| 7 | Click Next . A QR Code will appear. Keep this screen on and QR code visible for the next step. |
| 8 | (As needed) Install/download the Okta Verify app on your mobile device if you do not have the app yet. Proceed to Step #9 if you already have the app installed. Install via the App Store if you are using an iPhone. • Install via the Google Play Store if you are using an Android device. |
| 9 | Link your Elation account to the Okta Verify app by using your device’s camera to scan the QR Code on your Elation screen. Open the Okta Verify app on your mobile device. • Press Add Account in your Okta Verify app. • Press Other. • Press Scan QR Code and then point your device’s camera at the QR Code that appears in Elation to scan it. • You will see a confirmation on your screen that says “Account Added”. Click Done to close the notification. |
| 10 | You have successfully set up Okta Verify for multi-factor authentication. |
Switching to a Security Key or Biometric Authenticator
| 1 | Sign in to Elation. If you’re unable to sign in, ask an Admin Level User to reset your authentication factors. Afterwards you can proceed to Step #5 to setup a Security Key or Biometrics Authenticator. |
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| 2 | Go to Settings -> Account Details -> Edit factors . |
| 3 | Click Remove next to the authentications factor you wish to remove (e.g. Email Authentication). |
| 4 | Click Delete to confirm removal. |
| 5 | Click Setup next to Security Key or Biometric Authenticator. |
| 6 | Click Activate . |
| 7 | Follow the on-screen prompts to set up a Security Key or Biometric Authenticator. |
Detailed instructions are unavailable for this setup process as the exact workflows depend on your browser, enabled browser extensions, your computer’s operating system, and/or available hardware keys. For this reason, Elation will not be able to troubleshoot issues around this authentication factor. Only select this authentication option if you are familiar with this type of authentication factor and are comfortable resolving potential issues on your own.
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