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Object Definition

The “reason” field should not be free-text. The values are mapped to “appointment types” in the EMR. Reasons that aren’t already represented by a structured Appointment Type in Elation will cause one to be created for the practice automatically when we receive them. When the “mode” field is set to “VIDEO”, “instructions” is not populated in the request, and the physician has custom virtual visit instructions in the EMR, the “instructions” field will populate with those custom instructions. If “instructions” is populated via the request, those custom instructions are respected. The “telehealth_details” field is deprecated. Use the “instructions” field. “telehealth_details” will still appear in the response body, but it cannot be different from “instructions”.