> ## Documentation Index
> Fetch the complete documentation index at: https://help.elationhealth.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Payment Plans

> Learn how to create and manage payment plans in Elation Billing

This article explains how to create and manage payment plans in Elation Billing.

## Overview

### Important Notes

* This workflow automates payment plan statements to be **mailed** to the patient (text/email is not supported for Plan statements at this time)
* The patient will be tagged with **\$ PLAN**
* The payment plan feature does not currently auto-charge credit cards
* Online Payments must be set up to access the Payment Plan feature

### Example Payment Plan Statement

Plan Statements are similar to standard statements with notable differences:

* Blue coloration (opposed to standard Green/Yellow/Red)
* **PAYMENT PLAN** in the upper-left
* Shows Payment Due (amount due now) in addition to Owed By You (total balance)

<img src="https://mintcdn.com/elationhealth/CWM1OVXHaDp9DnEy/images/intercom/3a81a049283b_Plan_Statement_1.png?fit=max&auto=format&n=CWM1OVXHaDp9DnEy&q=85&s=47660799cd90adc1b4661cff2a93f4e9" alt="Image" width="1224" height="1584" data-path="images/intercom/3a81a049283b_Plan_Statement_1.png" />

<img src="https://mintcdn.com/elationhealth/CWM1OVXHaDp9DnEy/images/intercom/4dcbbaec7b25_Plan_Statement_2.png?fit=max&auto=format&n=CWM1OVXHaDp9DnEy&q=85&s=cf80c73c181824ca21e03973cb4ac6de" alt="Image" width="1224" height="1584" data-path="images/intercom/4dcbbaec7b25_Plan_Statement_2.png" />

## Workflow Instructions

### Creating a Payment Plan

1. **Choose the Patient** - On the patient page, click **COLLECT NOW** to collect a payment. Click the **Payment Plan** button.

   <img src="https://mintcdn.com/elationhealth/_WF8YQMpuRByusIR/images/intercom/e24fdc487c0c_Payment_Plan_SELECT.png?fit=max&auto=format&n=_WF8YQMpuRByusIR&q=85&s=263fd130903e94917ef167ebed53d48f" alt="Image" width="408" height="167" data-path="images/intercom/e24fdc487c0c_Payment_Plan_SELECT.png" />

2. **Select Payment Option** - Choose to pay by **Time** (set time period to pay off balance) or **Amount** (set monthly payment amount).

   <img src="https://mintcdn.com/elationhealth/CWM1OVXHaDp9DnEy/images/intercom/369ecd0266ca_Payment_Plan_Options.png?fit=max&auto=format&n=CWM1OVXHaDp9DnEy&q=85&s=89f5c455779c14321956328c9dc2fdbf" alt="Image" width="625" height="424" data-path="images/intercom/369ecd0266ca_Payment_Plan_Options.png" />

3. **Configure Payment** - For Time option, select a timespan. For Amount option, enter the monthly payment amount.

   <img src="https://mintcdn.com/elationhealth/CWM1OVXHaDp9DnEy/images/intercom/405782ccaca3_Amount_Time.png?fit=max&auto=format&n=CWM1OVXHaDp9DnEy&q=85&s=efaa0bd066375e39de2f0958521f1530" alt="Image" width="625" height="465" data-path="images/intercom/405782ccaca3_Amount_Time.png" />

   <img src="https://mintcdn.com/elationhealth/CWM1OVXHaDp9DnEy/images/intercom/5f003faf15ce_Amount_Amount.png?fit=max&auto=format&n=CWM1OVXHaDp9DnEy&q=85&s=5ee7589a0a983fa2a2d9f07dd712cb76" alt="Image" width="623" height="483" data-path="images/intercom/5f003faf15ce_Amount_Amount.png" />

4. **Select Start Date** - Choose when payments are due each month.

   <img src="https://mintcdn.com/elationhealth/b_VQbpfEoUHjBEuz/images/intercom/88242e64647e_STart_date.png?fit=max&auto=format&n=b_VQbpfEoUHjBEuz&q=85&s=2f9e9a6fdea3927a7ad2685f44cd5add" alt="Image" width="624" height="321" data-path="images/intercom/88242e64647e_STart_date.png" />

5. **Confirm** - Review the summary showing due dates, amounts, and payment numbers. Click **Submit** to start the plan.

   <img src="https://mintcdn.com/elationhealth/b_VQbpfEoUHjBEuz/images/intercom/ca0371a2b565_Plan_Summary.png?fit=max&auto=format&n=b_VQbpfEoUHjBEuz&q=85&s=7343917d4fc2d5fe2b854d58bf544dc3" alt="Image" width="625" height="423" data-path="images/intercom/ca0371a2b565_Plan_Summary.png" />

***

### Managing Active Plans

When a plan is active, clicking the Plan button shows:

* Amount owed per payment
* Months left on the plan
* Remaining pay-off balance
* Options to terminate the plan or make a payment

<img src="https://mintcdn.com/elationhealth/_WF8YQMpuRByusIR/images/intercom/d8a33b5fe1e1_Payment_plan_Summary.png?fit=max&auto=format&n=_WF8YQMpuRByusIR&q=85&s=80eb78eff535d967342897d18a7f3b8d" alt="Image" width="624" height="408" data-path="images/intercom/d8a33b5fe1e1_Payment_plan_Summary.png" />

<Note>
  For a new balance to be included in a Payment Plan, the current plan must be terminated and a new one begun. Patients can only be on one plan at a time.
</Note>

## Related Articles

* [Sending Statements](/articles/sending-statements)
* [Activate Online Payments](/articles/activate-online-payments)
