> ## Documentation Index
> Fetch the complete documentation index at: https://help.elationhealth.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Membership Management - How to enroll patients in membership plans

> Learn how to use Elation's Membership Management feature to manage membership enrollments.

📖
**RECOMMENDED READING**

Before enrolling any patients, you must first create your various membership plans. We recommend reading the
[How to Manage Plans](/articles/Using-Elation-Membership-Management-to-Create-Membership-Plans-and-Manage-Enrollments)
article before learning about how to enroll patients in plans.

## Overview

### How do I enroll a patient in a membership plan?

You can enroll patients in one or multiple membership plans simultaneously. When enrolling a patient, you can:

* Specify the plan(s).
* Set a primary member (for group enrollments).
* Override the pre-determined billing amount (if needed).
* Set a start date.
* Automatically charge payment information on file (if available).

You can also allow patients to [submit an enrollment request](/articles/Membership-Management-Patient-Self-Enrollment).

### What happens after patients are enrolled in a membership plan?

Once enrolled

* The patient will receive an email notification about the enrollment.
* If the patient has payment information on file:
  * they will be charged within 24 hours of the start/renewal date.
  * they can choose to split the total charge across multiple payment methods on file.
* If the patient does not have payment information on file, they will be sent a payment request on the start/renewal date.
* The patient remains on the membership plan until you manually un-enroll them.

To view or edit a specific patient's membership plan(s):

* Go to the patient's **Demographics** -> **Insurance, Payment & Membership** section OR
* Go to **Reports** -> **Membership Report**.

## Workflow Instructions

### Enrolling a patient in a membership plan

**1**

Open the Membership Enrollment Form using one of the following workflows:

1. Clicking the **Membership** button at the top of your Practice Home.
2. Opening the patient's demographics and clicking **+ add membership plan** in the **Insurance, Payment & Membership** section.

**2**

Fill in the following details:

* **Plan members**: The names of all the members that belong to the plan. If you're enrolling a patient from their demographics then this field will automatically be populated with their name.
  * Individual Plans - This will just be the patient and they will be the primary member by default.
  * Group Plans - The primary member of the plan (typically the one paying) should be listed first, followed by the other plan members.
* **Plan name**: Select the plan from your list of [membership plans](/articles/Using-Elation-Membership-Management-to-Create-Membership-Plans-and-Manage-Enrollments).
* **Amount**: The total amount the primary member is to be charged each time the membership renews.
  * The default amount will be the Billing Amount assigned to the membership plan. To adjust the **Amount**, click **Override**.
    * If you override the default Billing Amount of a membership plan for a specific patient, the new amount will remain in effect even if you change the default Billing Amount of the entire membership plan.
* **Start date**: The start date of the membership plan.
  * The default start date will be **today**.

**3**

<Note>
  To allow patients to split a total charge across multiple saved payment methods, make sure to select **Automatically charge payment method on file** .
</Note>

If the patient has a card on file and you want to automatically charge the card, check the **Automatically charge payment method on file** box.

**4**

Click **Enroll** .

<iframe src="https://player.vimeo.com/video/616608169?h=57e14344bb" frameBorder="0" allowFullScreen title="" />

### Patient self-enrolling in a membership plan

#### Refer to this article to learn how you can allow patients to submit an enrollment request on their own.

### Editing a patient's membership plan

While you can edit a patient's membership plan from both their demographics and the Membership Report, we recommend editing it from the demographics as it gives you the most convenient view:

**1**

Go to the patient's chart and open their demographics.

**2**

Go to the **Insurance, Payment and Membership** section.

**3**

<Note>
  To allow patients to split a total charge across multiple saved payment methods, make sure to select **Automatically charge payment method on file** .
</Note>

Click **Edit** and make any necessary changes to the subscription. You can change the following:

* **Billing Amount** (by clicking **Override**)
* **Start date**
  * The **Start date** can only be changed if the date is after the current date.
* **Automatically charge card on file**

**4**

Click **Update Enrollment** .

All edits will take in effect on the new renewal date. Patients will receive a notification about any edits to their Membership Subscription.

<iframe src="https://player.vimeo.com/video/616603947?h=2f3b174f1d" frameBorder="0" allowFullScreen title="" />

### Pausing a patient's membership plan

| **1** | Go to the patient's chart and open their demographics. |
| ----- | ------------------------------------------------------ |
| **2** | Go to the **Insurance, Payment & Membership** section. |
| **3** | Click Pause .                                          |
| **4** | Click **Pause billing** .                              |

Once a membership plan is paused, the patient will not be charged until the subscription is resumed. Patients will not receive any notifications about their subscription being paused or resumed.

**Resuming a patient's membership plan**

| **1** | Go to the patient's chart and open their demographics. |
| ----- | ------------------------------------------------------ |
| **2** | Go to the **Insurance, Payment & Membership** section. |
| **3** | Click Resume .                                         |
| **4** | Click **Resume billing** .                             |

Once a membership plan is resumed, the patient will be invoiced again on the next renewal date. Patients will not receive any notifications about their subscription being resumed.

<iframe src="https://player.vimeo.com/video/616609291?h=c5bae976f2" frameBorder="0" allowFullScreen title="" />

### Removing a patient from a membership plan

| **1** | Go to the patient's chart and open their demographics. |
| ----- | ------------------------------------------------------ |
| **2** | Go to the **Insurance, Payment & Membership** section. |
| **3** | Click Unenroll .                                       |
| **4** | Click **Unenroll & remove** .                          |

Once a patient is unenrolled from a membership plan, they will no longer receive any invoices about the subscription. Patients will not receive any notifications about the un-enrollment.

<iframe src="https://player.vimeo.com/video/616609880?h=b0087ad280" frameBorder="0" allowFullScreen title="" />

📖
**Next Article to Read**

[Membership Management- How Patients Receive Communications](/articles/Membership-Management-How-Patients-Receive-Communications)

## Related Articles

* [Introduction to Membership Management with Elation](/articles/Introduction-to-Membership-Management-with-Elation)
* [Membership Management - Patient Self-Enrollment](/articles/Membership-Management-Patient-Self-Enrollment)
* [Membership Management- How to Manage Plans](/articles/Using-Elation-Membership-Management-to-Create-Membership-Plans-and-Manage-Enrollments)
* [Membership Management- How Patients Receive Communications](/articles/Membership-Management-How-Patients-Receive-Communications)
* [Membership Management- How To Manage Payments](/articles/Membership-Management-How-To-Receive-Payments)
* [Membership Management - Frequently Asked Questions](/articles/Membership-Management-Frequently-Asked-Questions)
* [Patient Payments Guide- Securely collect payments digitally from patients](/articles/using-elation-to-securely-collect-patient-payments)
